Waterhall Country House Gatwick

Prestwood Lane, Ifield Wood,Crawley,United Kingdom

  • Experience World-class Service at Waterhall Country House Gatwick


    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Laundry Services
    • Television
    • Non Smoking
    • Bar
    • Breakfast
  • reviews

    • Tried to put us in a different, worse hotel from their chain and then cancelled

      Reviewed 05 August 2019

      Have booked this hotel just over 7 weeks before stay. 2 weeks before received a message that their hotel is on 3 month renovation and they will instead put me into Trivelles Gatwick, which is a worse hotel. It has awful rating, further away from the airport and didn't have breakfast. It is like buying a BMW and getting a Dacia. After pointing this out to them and requesting am equivalent replacement, they just cancelled my stay. Have reported them to local Trading Standards. Stay away from this hotel and their management.

    • This is NOT Waterhall!!!!

      Reviewed 23 July 2019

      Why are you still calling this Waterhall Country house hotel? Which had a great reputation. Why are you still advertising a bar & restaurant? When they no longer exist? You are getting customers in by riding on the back of a good hotels reputation & reviews. Why don't you change the picture & description for what it really is, tacky! Oh and put up a picture of your breakfast too lol that'll really pull em in!

      Pauline B
    • Not ever again....

      Reviewed 09 July 2019

      What was once a very nice place to ease into your holiday - sadly is no more. The previous owners who we met on numerous occasions whilst staying here previously have sold out to an investment company by the name of "Trivelles". They specialise in fast returns for their investors and were founded initially in offering Student Accommodation. All of which is very apparent - once you arrive. Now seemingly run by Eastern Europeans (probably as a cost-cutting exercise) it offers nothing more than a small bed for the night, a disastrous breakfast and cheap parking.

    • Hotel inspector would be so sad - avoid

      Reviewed 04 July 2019

      Booked to stay at Waterhall Country House not realising it had changed hands. The hotel has gone downhill - bar and restaurant closed, room not ready on arrival at 3.30pm, bathroom not clean, all tables taken out of the beautiful garden. The worst was breakfast - we had booked this for 7.30am so it would be freshly cooked and nice and hot. What arrived at 8am was like warm and largely inedible. The sausages werent cooked (ie still raw), the eggs were over cooked and the rest was lukewarm. No apology. Like many other guests we met we wont be returning. The new owners have no interest in the customer. What a shame.

    • Terrible check in & check out experience with card details

      Reviewed 25 June 2019

      A very negative experience at this hotel over the weekend of our friends wedding. When we were about to leave for the venue with the bride, the receptionist demanded a payment card (even though we had already given this when booking) which we gave to her. At 11pm during the wedding one of our friends was called and had to give her payment card details over the phone. When we arrived back to the hotel around 12.30am another receptionist was there waiting for us and told us that she was meant to go home at 10pm but had had to wait up for us. She then asked us again for all of our card details and wrote them on a piece of paper (which is against GDPR regulations). At 3am the receptionist knocked on our pregnant friends door to ask again for card details. In the morning there was no breakfast, even though this had been requested. At 10.30am our friends were asked to vacate their room, even though check out was 11am. Essentially, check in and check out was an absolute shambles and the hotel needs to sort out their procedure. Ive worked in the hotel industry for many years and payment is done on check out.


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