The Ritz Carlton Astana

16 Dostyq Street,Astana,Kazakhstan

  • Experience World-class Service at The Ritz Carlton Astana

    The Ritz-Carlton Astana is a popular choice amongst travelers in Astana, whether exploring or just passing through. The hotel offers a wide range of amenities and perks to ensure you have a great time. Take advantage of the hotel's 24-hour security. Designed for comfort, selected guestrooms offer television LCD/plasma screen, air conditioning, heating, wake-up service, desk to ensure a restful night. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Astana has to offer are three great reasons you should stay at The Ritz-Carlton Astana.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Childcare Service
  • reviews

    • Best hotel ever

      5.0
      Reviewed 01 October 2019

      Excelent hotel, from reservation to checkout everything was perfect. Friendly and competent staff, always ready to help. Great and delicioud breakfast Comfortable and clean accomodations. Excelent location.

      Sfreitas51
    • A Most wonderful Hotel with The Most wonderful Staff

      5.0
      Reviewed 26 September 2019

      I have been to the Ritz Carlton Astana on a number of occasions. It is a beautiful hotel so tastefully furnished. The rooms are all above average size and are so well equipped. The small details are taken care of, the design is outstanding and the quality of finish is remarkable. Having built a number of Hotels throughout the world I can see and appreciate the attention to detail the designers, contractors and operators have made. I'm sure each guest from whatever background will also appreciate this beautiful hotel and its staff. The welcome message as you arrive into the hotel asks "What will you remember most about Astana" for me, by far, its the Staff here in the Ritz Carlton Astana. I don't think I've ever met such a charming, kind and attentive group of people. Each one you meet greets you with a smile and a kind word. The breakfast crew are just a pleasure to meet with in the morning, all of them greet you and take time to wish you a good day on your departure. These small personal touches really make a great hotel for me. I've had the pleasure to dine in each of the restaurants and the quality, amount and presentation of food is second to none. My Sincere compliments to the Head Chef and his team. All of the bar staff get to know their guest preferences pretty quickly and again, the personal touch is given to each and every guest. For me the Stand out crowd are the Front Desk and Guest Services team. Each and every one I would like to personally thank for their kindness, friendliness and proffessional attitude. It doesn't matter what time of the day it is, you know the front desk is operated by such nice warm and attentative staff. I have a list of staff I'd like to mention but its a short list. If i had the oppertunity so many more would be included. In no particular order, Renata, Aigerim Alipova, Aya, Zhazara, Katya, Adilkhan I could go on but I request the GM to pass on my thanks to his/Her whole team. If you are Visiting Astana/Nur Sultan there are a number of hotels but, this one tops the lot. I wish you a pleasant stay at The Ritz Carlton Astana.

      Keith_R_Seabrook
    • The best Ritz-Carlton I ever stay!!!

      5.0
      Reviewed 24 September 2019

      I loved every aspect of the hotel. I went for a business trip to Astana and also used the meeting room for my event. I cannot fault anything in this hotel, meeting room was amazing, they provided everything that I required even though it was not included. The buffet I ordered was tasty, waitress are all amazing and helpful. Rooms are very well oriented and organised, everything is in the room from safe to Nespresso machines. Maids do their job extremely well and huge thanks to them!!! You must visit the spa!!! WOW!!! WOW and WOW!!! The best breakfast in the world (after Four Season in Dubai), caviar, I always order bliny with caviar, Yummy!!! The best Syrniki in the world, even better then in Moscow Ritz-Carlton!!! The selfie bar is the highlight of the hotel. I highly recommend this hotel!!! Ive stayed 2 times and this is the only hotel in Astana I will be staying!!! Promise!!!

      Aselkin
    • No Benefits

      4.0
      Reviewed 26 August 2019

      Was excited to choose the Ritz Carlton in Astana for a couple of nights accommodation. Thought it would be something special. The main entrance was difficult to find, not really obvious to see. The lobby is pretty basic. I arrived early so they charged a full half day extra. Not a good start. Even worse, no Marriott Benefits. No lounge access, no welcome gift. At this point if I hadn't been so tired I would have gone to a proper Marriott. My room was not user friendly, and didn't feel comfortable. No where to put and a large suitcase. They have cupboards and a tiny suitcase stand, but most travellers work out of their suitcase, not unpack the whole thing. One of the outlet plugs didn't work, and there was only one near the bedside. The tv kept 'freezing' so you could not turn it off. The TV had a very poor selection of channels, not international. I.e. sports was limited to judo and soccer???? It's 2019 not 1989. One the plus side, the room had amazing views, and a super luxurious bathroom. The bathtub was first class. The gym was large and modern with good equipment. Breakfast made the hotel. Really good selection and friendly staff. No name badges so I cannot identify them individually. Given the price paid and the lack of Marriott Benefits, I would not stay here again.

      nigelh689
    • Amazing hotel

      5.0
      Reviewed 12 August 2019

      Absolutely beautiful hotel. Rooms are very spacious and clean. The gym is huge and loaded with equipment. Pool/steam room is fantastic. Has an excellent buffet breakfast and dinner in the bar area is really good

      TW1022

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