The Reef Coco Beach Resort

Costera Norte S/N Col Zacil Ha,Playa Del Carmen,Mexico

  • Experience World-class Service at The Reef Coco Beach Resort

    The 4.5-star The Reef Coco Beach Resort offers comfort and convenience whether you're on business or holiday in Playa Del Carmen. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. Facilities for disabled guests, Wi-Fi in public areas, car park, room service, babysitting are on the list of things guests can enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, desk. Entertain the hotel's recreational facilities, including hot tub, private beach, fitness center, sauna, outdoor pool. Friendly staff, great facilities and close proximity to all that Playa Del Carmen has to offer are three great reasons you should stay at The Reef Coco Beach Resort.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
    • Childcare Service
    • Lounge
  • reviews

    • Hotel experience

      5.0
      Reviewed 02 October 2019

      We had an amazing time , people are so friendly I think this is what make the hotel really special, hotel can be beautiful but just having the right service make everything special, if you have any problem just talk to some one Im 100% that they will help you to have a great experience , this place is safe and you can walk to fifth ave . Beautiful stores, restaurants and more you can use their transportation to meet the other hotel like PlayaCar and Reef 28 . Hope we can came back soon

      Melissa A
    • Family vacation

      4.0
      Reviewed 28 September 2019

      It was a very good trip. Nice and close to 5th ave.. staff extremely friendly.. only downfall was the noise from people our playing pool etc late at night when were in room. Overall the beach view is good and maybe the beds could be a little softer :D

      amandahunt89
    • Leading Vacation Club ruins The Reef

      3.0
      Reviewed 25 September 2019

      Stayed at The Reef Coco Beach resort for our wedding anniversary. On 8/29/19 we were given gifts (compliment excursions) from the hotel and invited to a presentation that would take approximately 1.5 hrs. Its not a timeshare presentation, its what we were told so we attended. Six hours later found ourselves agreeing to become associates of LVC after a blonde lady gave us the perks/benefits. Paperwork wasnt ready for signature so they sent us off to go eat (made sure a rep was with us the whole time.) paperwork took 1 hr more. Turns out presentation was completely DIFFERENT to the contract. We decided to cancel but lady said I will get yelled at. We had a right to cancel, 5 day turn around. I wrote a cancellation letter per contract. We got a call from blonde lady yelling saying she will get fired and we owed them for the excursions. We said we owed them nothing we said. We spoke with another rep who said not to worry about it. Another person called us and said not to go anywhere and to stay at the hotel until someone gets in touch with us. Now it is 9/24/19 although contract reads in our favor to cancellation they refuse to cancel us. They want to charge us $700 and want us to return the contract we have. Weve requested a cancellation confirmation letter but they keep ignoring us. Hotel is beautiful, staff too but NOT LVC. Its better to stay away from them.

      fambamram
    • Exceeds my expectations

      4.0
      Reviewed 22 September 2019

      Before I made my reservations I read the reviews on here and thought to myself that it cannot be that bad. After I made my reservation and continued to read the reviews I had a change of mind and wanted to cancel but it was too late. Im here now and to be quite honest this place is quite nice. The hotel grounds are well kept. Its not a mega hotel so you get that individual attention from the staff. The bed is firm which works great for me. The ac is working as well as the ceiling fan. The buffet can be turned up a notch. I wish they would have more options. After day 3 you get tired of the same stuff but they do have the Italian and Mexican restaurants which I will try tonight. The seaweed which everyone is complaining about. I guess Im lucky because there arent any during my stay. I do see people clearing the beach of it but its not a big deal here at the hotel. The beach water is not turquoise but still swimmable. The fishing boats dont really bother me either. All in all I would definitely come back to this hotel. Its within walking distance to 5th Ave, clean, hospitable, and friendly staff. Good up the good work!

      oskerp
    • Excellent and cozy hotel

      5.0
      Reviewed 20 September 2019

      Wonderful city hotel-great location, friendly staff, varied and delicious food, spacious room, cozy hotel with a small and very green area. Thank you for your hospitality! I hope to return to Mexico and your hotel again!

      malinaiv

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