The Giacomo an Ascend Hotel Collection M...

222 First Street,Niagara Falls,United States

  • Experience World-class Service at The Giacomo an Ascend Hotel Collection Member

    This luxury boutique hotel is within an 8-minute walk of the Niagara Falls. The Giacomo features a 19th floor Skye View Room, full lounge, gym and modern rooms with free Wi-Fi. Guest rooms at the Giacomo are equipped with a walk-in shower and plush bedding. Each room provides a desk and 32-inch flat-screen cable TV. Select rooms also offer a stonework covered electric fireplace or spa bath. During their stay, guests can enjoy a hot breakfast buffet. Niagara Falls International Airport is 14.3 km away.

    Amenities

    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
    • Casino
  • reviews

    • Beautiful hotel~ Rude and untrustworthy staff.

      1.0
      Reviewed 23 September 2019

      We rented the majestic suite for our bridal party. Although the hotel & views are beautiful, the front desk staff was extremely rude to our parents & the makeup and hair stylist upon entering in the morning to meet the bridal party. In addition, we accidentally left my bridal gown bag, the bridesmaids dress bags & an expensive bag of makeup in the room ( which is used for business and had over $400+ of makeup). The following morning when I was leaving for my honeymoon, the staff denied any of this was found upon cleaning. Later that weekend, the manager of the cleaning staff admitted to my mother that the bags for the bride and bridal party were thrown out. When I called back to discuss my concerns with hotel management, Doug, continued to deny anything was found including the bags which were already admitted by staff to be thrown out AND the makeup which was left on the couch, right next to the florals that were accidentally left and were picked up that day. Very unsatisfied with how management and staff handled the situation. Its sad how untrustworthy people can be. Would not recommend staying here.

      sammielynn2
    • Not remotely a luxury hotel

      3.0
      Reviewed 19 September 2019

      It's a nice retro building with 44 hotel rooms and apartments. It's pet friendly. The location was perfect if you are visiting the Falls, a short block away. All of the staff that we encountered were pleasant, kind, and helpful. They are the BEST asset of the hotel. The lobby and our room, 602 were very very dim. The lighting was awful, much too dark. My room was extremely dusty so much that I had to stick one the complimentary robes behind the bed so that my dog could not access it. Under the dresser (which the handles are broken as well as the drawers) was also dusty. The bed was comfortable, but the pillows smelled like mildew, so they were replaced after asking twice. I liked the spacious bathroom, but under the cabinet was also dusty. The top of the shower track was absolutely filthy! I had put my washcloth there and when I took it down YUCK. The shower door rubber strip is broken, hangs down. Wallpaper by the toilet is peeling. The A/C unit is loud doesn't offer an automatic setting, only high or low. The unit cycles water constantly and sounds like running water. There is a water/sewer pipe in the ceiling above the room door so that when other guests flush or use water it you hear water passing. Breakfast was just ok. The ladies working there are very nice. Asked often if they could help or offer you anything. Again the employees there are fantastic. Complimentary valet parking is a nice amenity, but it seems that everyone working the front desk or in the office had to stop what they were doing and to retrieve or park cars. There wasn't much of a wait for your vehicle, I just felt bad for the employees. A dedicated valet person would help. The area of the hotel doesn't offer much (compared to the Canadian side). There is a great restaurant called The Craft Kitchen and Bar on Ferry Street the food was excellent.

      allencemea
    • Gem with a few flaws

      5.0
      Reviewed 18 September 2019

      It was a thrill to stay in this architecturally relevant hotel. Although my personal style is minimalism, I can appreciate the design and decor from the Art Deco period. We felt pampered at breakfast, sitting in the carefully appointed dining room, no disposable dishes or utensils. Food was more than adequate to get us started with our day. Our double queen room was quirky and in some ways enigmatic. The bathroom was spacious and filled with natural light, spa-like. We would have appreciated more towel bars or hooks since we reuse towels during our stay. The room itself was a polar opposite of the bathroom, dark and cramped. Who needs room to set up a card table in the bathroom and barely enough room for 2 people to pass while walking in the bedroom? We are completely on board with energy saving, we dispense with housekeeping, reuse our towels, minimize our waste. But the conservation policies of the hotel were a puzzle, I think we finally understood how they worked. There were only 2 low-light lamps in the bedroom, set on timers. When we used the bedside lamp at night to read, it would shut off after about 30 minutes. The only way to get it back on was to get up and walk until the motion detector saw us, very annoying. Our trip was in September, weather was mild, we did not need A/C or heat so we powered off the unit because it was noisy and the blower ran continuously. It would mysteriously turn itself back on. We finally called the front desk and requested it be shut off, but the next morning it was running again. Really, how does that save energy? I realize that I do not have the privilege of designing the hotel space and it will always have features that I would handle differently, so I apologize for being picky about details that cannot easily be changed. I would definitely stay here again and recommend this hotel to others. Location was perfect, we walked everywhere we wanted to go. Area was safe and inviting. All our needs were met.

      LindaP602
    • Very Nice

      5.0
      Reviewed 15 September 2019

      My husband and I spent two nights here to visit the falls. The location is great. We did not use our car at all. The room was smaller than what you get at a chain hotel but had everything we needed. It was clean. The bed was comfortable. The room was quiet. The bathroom was updated and modern with a big walk-in shower. There were robes and slippers, a refrigerator, a Keurig coffee maker and a couple bottles of water. The breakfast was wonderful with fresh scrambled eggs, waffles, bacon, sausage and potatoes. The food is served on real plates. Much better food than the chain hotels. Check in was easy. Everyone we encountered was friendly. Both nights, a lady came to our room around 8:45 and gave us warm cookies with milk. We enjoyed the view on the 19th floor (have to use the elevator on the left in case they forget to tell you that!). The valet parking was easy and we could see our car across the street. I would stay here again while visiting Niagara Falls.

      Cindy K
    • Hot at night

      3.0
      Reviewed 06 September 2019

      Im all for energy conservation, BUT, when there is a motion detector in the room that turns off air conditioning at night you wake up sweating. Thats going to far. It also turns off lights I can understand that, but for $200 bucks a night you should expect to be cool while you sleep. Good location, free parking,hot breakfast......... but

      CostantinoGeorge53

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