Sofitel Hangzhou Westlake

333 Westlake Avenue,Hangzhou,China

  • Experience World-class Service at Sofitel Hangzhou Westlake

    Sofitel Hangzhou Westlake is located near the Central Business District and Xihutiandi. It offers 5-star accommodation with free WiFi. The hotel is 3 km from China Silk Museum and 4.5 km from Zhejiang Provincial Museum. Hangzhou Railway Station is less than 2 km away. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business centre and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar with Cigar Room offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden.


    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Childcare Service
  • reviews

    • a HOTEL WORTH Staying

      Reviewed 23 September 2019

      I did enjoy staying in Sofitel. Everyone is nice and the room is cozy. The place is quite close to westlake. Besides, Chhing, the staff in the hotel, was very nice and professional and she helped us a lot.

    • Magnifique, Merci, Extraordinaire.

      Reviewed 10 September 2019

      I would recommend the Sofitel West Lake to anyone, business or pleasure. My wife and I spent 4 nights and were amazed at the high standard and service maintained at this hotel. They speak English, an absolute necessity in Hangzhou. We were greeted by Anisa on arrival and she assisted us with our check in. Felicity checked us in and she was just so professional and made everything a breeze. The luxury room is very well appointed and spacious, truly luxurious, breakfast was delicious and our dietary needs were met with no worries at all. We were continuously greeted by name and assisted with the utmost of professionalism by Anisa and Chhing who also assisted us with all our queries about where to shop and for sightseeing. Anisa knew Hangzhou well and was most helpful and co-operative and so was Chhing. The concierge desk was also very helpful at all time. We most certainly will stay at The Sofitel West Lake on our next visit to Hangzhou without question. Definitely our only choice. A very grateful thank you to Anisa, Chhing and Felicity.

    • Club Sofitel

      Reviewed 08 September 2019

      Magnificent place and unbelievable service. Sandy was a perfect hostesses in the sofitel lounge. The food was lovely and the ambiance also very good. We have stayed in a lot of Sofitel hotel's in China but i think this one is one of the best.

    • Sofitel in Hangzhou, extraordinary staff and hotel

      Reviewed 04 September 2019

      I stayed last week at Sofitel Hangzhou Westlake and what an amazing experience it was. Since I do not know Chinese, I was afraid I will have hard time getting around the town. But from the moment I entered the hotel, smiling and welcoming faces of the whole staff made me feel very comfortable and at home. I would like to acknowledge three individuals that I interacted with who were top of the line, nothing can beat them! Yuna Chai, the Senior Guest Relation Officer who immediately understood intuitively that I really need help getting around! With such precision she drew maps by hand, with ruler and pen, indicating streets, walkways and color coded the places I needed to go. I get lost a lot, but not with this map! I still have saved that map as a happy memoir. But, more then that, her happy cheerful attitude was the best. I travel quite a bit, my experience with Yuna tops all great experiences of my travels. She made me feel at home in China. Not only she was polite, eager to help, and had all answers to my questions; she knew what I have not asked and should have asked and so she answered those too! Amazing! Five Stars to her. Shela Xu, the assistant manager is another happy face at Sofitel. Checkin was so easy with her assistance. Anytime she will see me in the lobby, she will ask if I needed any help. She too is a great example of the hotel team who puts client service and comfort at top of the list. The intern Prom Vouchleang saw me struggling with emails and map applications came to my rescue just in time. It felt like she solved my problems with a magic wand! Like, no big deal, here, you are ready to go! And I can not not mention the restaurant manager, I think his name is Rainer. In my book, who makes great latte gets five stars too, and he does! This is besides the very very impressive buffet breakfast the hotel serves. When in Hangzhou, Sofitel is a great place to stay. Perfect location in the city center, so close to one of Chinas World Heritage Sites - Westlake. The hotel has great ambiance, beautiful examples of Chinese fine art paintings and sculptures, very comfortable beds and bright rooms. Wishing all travelers happy and memorable travels.

    • A lovely Hangzhou hotel

      Reviewed 02 September 2019

      There are many options for good hotels in Hangzhou but this is the 4th time I have stayed at the Sofitel and I have always been very happy with my experience which is why I continue to come back. The location is ideal-just on the west lake and its many attractions. A big shopping street is close by (about 5-10 minutes walk) with a variety of local and international brands and lots of restaurants and it is within a short taxi journey (10-15 minutes) of the main business district. The hotel itself is very clean and staff very friendly and happy to help when they can. Although the hotel is popular with tourists for obvious reasons and can be busy - I have never had to wait long for check in and out. The club lounge access rooms are worth the extra money for a business traveller and the lounge is a peaceful place to relax with views over the lake and do your work whilst enjoying a coffee/tea or wine - happy hour is 5-830pm. Fellow UK guests will need a travel adapter here (it is french after all) and the rooms are to a cosy but high standard. You will get plenty of water in your room so you can use the coffee machine and kettle without worrying about running out. Spare plug sockets next to bed, international television channels and reasonably priced same day laundry service. Most staff speak decent English and if not will always get fellow staff to help. I will definitely continue to come back and feel very at home here now. It is a lovely Hangzhou hotel!


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