Sleep Inn and Suites Bush Intercontinent...

18150 McKay Drive,Humble,United States

  • Experience World-class Service at Sleep Inn and Suites Bush Intercontinental IAH East

    Set in a prime location of Houston (TX), Sleep Inn & Suites Bush Intercontinental - IAH Eas puts everything the city has to offer just outside your doorstep. The hotel has everything you need for a comfortable stay. Take advantage of the hotel's 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, car park, airport transfer. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, air conditioning, heating, wake-up service, desk. Entertain the hotel's recreational facilities, including hot tub, fitness center, golf course (on site), outdoor pool. Discover all Houston (TX) has to offer by making Sleep Inn & Suites Bush Intercontinental - IAH Eas your base.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
  • reviews

    • Very Poor Customer Service

      1.0
      Reviewed 16 August 2019

      The only reason we stayed here was for convenience so we could park our car and they would shuttle us to and from the airport. They said the max wait time would be 15 min. On our return trip, I called the hotel and told them exactly where we were. They took my cell phone number in case the driver needed to call. At no time did they tell me I needed to be a different location. Me and my family waited in the hot garage for over an hour! They kept saying they are coming but no one showed. It was so hot in there, we were all drenched with sweat and dehydrated by the time the driver finally got there and he was rude! The hotel's excuse was they had a new employee and he didn't know to tell us to move to a different location for pick up. Even after multiple calls to the hotel that no one was there! THEN I went to the hotel in person to pick up my daughters jacket they said was not there. I KNEW it was but they kept saying it wasn't so we left. The next day I called several times asking they check again. It wasn't till I asked for the security footage, they called back and said it was there but I would have to pay to ship it. WHAT?!?! Basically someone there tried to steal it, wasn't gonna get away with it, so they said they would ship it to me as long as I paid to have it shipped. My daughter's jacket... that I was there in person to pick up, but they would not surrender "because the new person didn't know where to look", and I have to pay for their lack of effective employee training? Don't stay here. We had a wonderful vacation and ended on such a sour note.

      Vickie G
    • Getaway....Ruined by the dogs

      2.0
      Reviewed 04 June 2019

      This hotel is located directely behind a dog kennel so if your room is located on the left you will be listening to dogs all day/night....They do provide you with earplugs but its a real inconvience. My room also had a horrible mattress with lumps and just uncomfortable, and the contential breakfast is no frills.

      Sonja O
    • Weekend Getaway

      4.0
      Reviewed 31 May 2019

      Check in was easy and smooth , Room was very clean no bad smells , Dog kennel is next door , so if dog barking gets on your nerves ask to be on the opposite side, breakfast was sufficient and replenished promptly , small exercise room but equipment was up to date , I would stay again ...PS they will charge you extra 50.00 to check in early

      Enrika N
    • Sam at the front desk was the best part!

      3.0
      Reviewed 22 May 2019

      We booked a stay for one night before an international flight the next day. We booked specifically because of the airport shuttle. Our flight was 3hrs delayed arriving into Houston and little did we know the complimentary shuttle stopped operating at 11pm. We got in at 11:20 or so. Luckily Sam at the front desk was AWESOME and called the shuttle driver to see if she could pick us up and she did! He totally saved the night, we were exhausted and had no idea the shuttle wasnt 24hrs. When we arrived at the hotel Sam checked us in but then out of nowhere the manager appeared out of nowhere to show us a print out of the booking stating that the shuttle stopped operating at 11pm. It was all highlighted and he kept repeating it over and over and telling us it was there and we should have seen it. Okay we obviously completely overlooked it and apologized but he was definitely awkward and we felt as though we were being reprimanded. Sam totally saved the day and we were so thankful! Why go through all the trouble to tell us we made a mistake Mr. Manager? Anyways..... The room was fine. It was large, not the cleanest... we just needed a couple hours of sleep was all. There was a little baby spider in our bed and it definitely wasnt the nicest hotel but it was cheap. You get what you pay for... Breakfast was meh. Not the best. Waffle maker was nice, eggs were instant... didnt try much else. Its a budget hotel. Good location near to the airport and shuttle is a plus, as long as its before 11pm mind you. THANK YOU SAM!!!!!!

      Madmck66
    • One night stay

      3.0
      Reviewed 21 May 2019

      Stayed here one night before leaving the country for vacation. Confused desk clerk when we arrived. Apparently got us and another gentlemen switched on the rooms. In fact, we never got our wake up call the next morning. (bet he did!) We'd tried to correct the situation a couple of times, but oh well. No big problem. Rooms were nice and comfortable. Only one ice machine working for the whole hotel. Probably wouldn't stay again only because of the disorganization.

      DebT55

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