Rowhill Grange Hotel and Utopia Spa

Top Dartford Road, Wilmington,Dartford,United Kingdom

  • Experience World-class Service at Rowhill Grange Hotel and Utopia Spa

    Just 5 minutes from the M25, the 19th-century Rowhill Grange is a 4 Silver Star rated hotel featuring free leisure facilities and free parking. With award-winning restaurants, a gym and an indoor pool, it is a 30-minute drive from London. In 15 acres of beautiful gardens, Rowhill offers large, individually designed en suite rooms. Each has satellite TV and facilities for making tea/coffee. There is a range of spa and beauty treatments for guests to enjoy. The award-winning Utopia Spa has a hot tub, sauna, steam room, and a Japanese pool with underwater massage beds and waterfall. Rowhill Grange is home to Elements Bar & Lounge, and RG's, the award-winning grill room. Continental and full English breakfasts are also available each morning. The hotel is just 10 minutes’ drive from Bluewater shopping centre. A choice of golf clubs can be reached within 10 minutes’ drive.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
  • reviews

    • A thoroughly disappointing experience.

      2.0
      Reviewed 01 October 2019

      This was booked as a little getaway by my other half who wanted to treat me to a relaxing day and night, knowing that I would also be suitably impressed with the quality food on offer. Upon arrival, in spite of the awful weather, the grounds of the hotel looked beautiful and well manicured. We were shown to the Foxglove suite by Mehdi who was keen and informed. The room was underwhelming and dated. The decor looked to have been created by two individuals who couldn't agree on a theme. Initially I didn't mind the niggly little things but as the weekend wore on, I decided to take pictures knowing I was likely to write this review. So, the blue cloth chairs were tatty, the arms worn to a different shade. The bedside lamp on one side had a stain on it, the plug chain was not attached to the sink, the TV was of terrible quality and so old that the remote control tried to give me access to Ceefax at one point. (I couldn't read all the buttons because some had worn off). The coffee sachets were cheap and nasty tasting, and my other half pulled a long black hair off the sheets on her side of the bed within 5 minutes of arriving (neither of us have long hair). As a further (trivial) gripe the sun shone brightly in my eyes first thing in the morning as the curtains didn't extend far enough and left a sufficient gap on either side. We then attended the spa area with a view to relaxing. This is designed to look like a roman spa, but essentially it came off as a very dark and tacky attempt style. It was cramped and badly designed. The jacuzzi was only big enough for 4 people and despite being in the whirlpool area for 50 minutes we didn't get to enjoy this as 4 males spent the entire time hogging it. I appreciate that this is not the hotels fault. After floating around for a while, we cut our losses and headed to the room to get ready for dinner. The shower was lovely. Very powerful and nice and hot. Dinner was disappointing. My partner had soup. Nicely presented. Poured around a tower of potato. However the soup was warm. Just. The plate was not warm, the soup got cold very quickly. I had the prawn cocktail. It was ok. Nicely presented in an ice bowl. It kept the lettuce crisp. It was decorated with a King Prawn and had the chopped up contents of perhaps 2 more. It tasted like a prawn cocktail. But this was 13 plus 12% service charge. 15 for something that tasted no different to something you'd get in a Harvester. My main was delightful. A beautiful chicken supreme dish that was nicely presented and full of flavour. But my partner couldn't finish hers. She had cod fillet. I tried it after she left half of it, and it was bland and dry. It really wasn't worth the 24 plus 12% that she paid for it. We skipped dessert and rather than spend another 25 on a bottle of white, we went to our room and chilled with a bottle of our own. Then to breakfast. We were seated upon arrival by Matthew and then left. We sat there for 20 minutes before I had to approach a waitress called Laura, who had been so charming the night before. She apologised and took our order. She had just taken an order from a family that had arrived way after us. The couple next to us, who were there when we arrived then got up and followed my lead to ask about their order. We waited a long time. A long time. We tried to time making our toast to coincide with the arrival of breakfast. The toast setting was wrong, didn't cook the toast first time around. Burnt it the second time around. Our breakfast didn't arrive. Toast got cold. We then decided to have another go. No granary bread. I asked a waiter for some. He didn't return. I waited for 5 minutes. Then asked Laura when she next passed. She got me some. Our breakfast arrived some 20 minutes later. Two traditional English breakfasts. One with fried, one with scrambled. My partner didn't want a sausage. She got one anyway. My eggs were slimy. That sort of runny liquid that sits on top when they are undercooked. My tomato was cooked on a radiator. Slightly brown on top, raw and cold at the base. My toast was burn't. My bacon was extremely crispy (some people like that) and the 'field' mushrooms amounted to three button mushrooms on a skewer. But the straw that broke the camels back was my other halfs 'scrambled' egg. It looked like tapioca, or semolina. It was an insipid colour, a slimy texture and tasted nothing like egg. I can only assume it was a powdered substitute. (photos included) It really was a very poor showing for a place that prides itself on it's Rosettes for it's quality food. The Manager came to speak to us at our request and we made our feelings known. He was very apologetic and agreed that the scrambled egg looked nothing like it should. He offered us a partial refund and an explanation for why the egg may have not been to our liking. With exception of the awkward Matthew, the staff couldn't have been more warm and helpful. They were exactly what you'd expect at an upmarket hotel, but for the price we were paying, the room failed to live up to expectations and the food was frankly not up to standard. All in all, we came away from here feeling down and disappointed. Not what my girlfriend had planned for me. A real shame

      Matt H
    • Not the standard we expected

      2.0
      Reviewed 01 October 2019

      5 of us had an overnight spa break at Rowhill Grange and Im very disappointed with the issues we had and how the hotel dealt with my complaint. We had issues with the food (mainly the very expensive 30.00 per head afternoon tea), where the bread was hard and stale and then was replaced with more hard and stale bread. The dinner service was slow but the staff in there excellent. We had to ask for a pudding that hadn't arrived more than once. In the morning it was the same scenario but with an item missing from the breakfast plate. Both my dinner and breakfast were luke warm rather than hot. Check in and check out were both painfully slow and filled with issues. it seems communication between the spa and hotel is non-existent. While the hotel staff were very helpful and apologetic, the spa front of house was not. Mistakes with our booking in the beginning and then again at the end was very time consuming. Treatments were on the bill that shouldn't have been and discounts from an email that was sent to us was not added as the hotel had no idea about them. The spa staff just left the poor girl on reception to deal with it! The spa itself looks very luxurious and has a lovely spa pool and swimming pool etc. Again, the staff on reception were very difficult when it came to our treatments. They left one member of the party with no treatments on the first day which meant they would have been alone for a long period of time. Asking for it to be changed was not worth it as the staff made it difficult. Even asking if a luxury pedicure could be cut short so we could all make dinner at the same time was met with a no. They wanted us to pay a cancellation fee and rebook a normal one! The therapists were by all accounts welcoming, helpful and delivered fantastic pampering treatments. The only down side we had in this area was the lack of music in the treatment rooms on Sunday afternoon which meant you were able to hear doors closing constantly and people talking. It did not give the relaxing atmosphere I expect at a spa. We also did not have access to the spa until 3pm on Sunday and yet had to be out of the spa by 1pm the next day. Not only does this give us less than 24 hours in the actual spa, some of our party had treatments starting at 12.30pm on Monday which meant the rest of us would be waiting around until the others had finished. I have been on many spa breaks and this is the first time I have paid for a break that doesnt give you a 24 hour access included in the package. When we returned home, I sent a complaint which was not dealt with in a good way. I had to keep escalating it to get a response that I felt matched the stay we paid for. Between 5 of us we spent nearly 2,000. The Hotel Manager offered us a day pass for a place that is 70 miles away from the closest person which is not feasible for the people coming. After saying this they then offer a glass of champagne each. I would expect this kind of offer if I had paid for a day spa at Bannatyne, but we did not book a spa break at Bannatyne and chose a venue that I thought was of a high standard. Sadly, it did not deliver what was expected and the way my complaint has been dealt with is appalling in my eyes. They offered something we could not do and then came back with a well thats whats on offer attitude and throw in some champagne. Do they really think a glass of champagne or a soft drink is an adequate offer considering the amount of money we have already spent with them? I personally did not want to return but the others wanted to give Rowhill another chance due to the fact they have been before when the service and facilities was of an excellent standard. I contacted them again to ask if we can have the spa day pass and just pay for the overnight stay and was told its the same price anyway. I asked if the champagne could be changed to an afternoon tea or something as some of us do not drink and was told no as it was a good will gesture. I can assure you we will not be returning again as they obviously cannot be bothered to deal with me in a professional and fair manner and have a complete lack of concern for their clientele.

      Vicky120682
    • Nice place, amazing food

      4.0
      Reviewed 30 September 2019

      We had a two day break booked here, starting off with a champagne afternoon tea. The afternoon tea was nice, but over priced I felt. The staff from start to finish were excellent, extremely friendly and chatty. In particular the restaurant and bar staff. After the tea, we checked into our room, which was located in the mews, the room was lovley, with a large bathroom and very comfortable. As we were in the news and not in the main building, we opted to go to the spa for treatments we had booked in our normal clothes and coats as it was raining heavily. We checked in at the spa, where we had a champagne welcome for the couples massage, we were then shown down to the treatment room, where we were given robes and had our treatments, the massage was ok, relaxing, but not as effective for muscles as I was expecting. The problem was after that, we were given no access to changing rooms, by any member of staff, so we ended up carrying all our clothes, coats and shoes, barefoot back to reception. When I brought this up with the spa receptionist, apparently we should have been shown the changing room first. Poor show considering the cost. The pool, steam rooms and jacuzzi were lovely though, but the relaxation was spoilt because of a staff oversight. That being said, our evening meal was absolutely amazing. Starter, main and dessert were all fantastic. All in all, a lovely place.

      Steven P
    • Birthday treat

      3.0
      Reviewed 30 September 2019

      Just returned from overnite stay at row hill grange the service from all staff was excellent but found bar /rooms etc could do with bit of a update felt bit tied Food was okay breakfast was good dinner okay one had chicken quite small, sweet menu seem bit odd choices Gym very old and felt very tied

      Bromley347
    • Lovely Afternoon Tea

      5.0
      Reviewed 29 September 2019

      We visited Rowhill Grange on a Saturday for Champagne Afternoon Tea. We were met by a friendly receptionist who showed us to the restaurant. Our waiter called Ethan Thomas greeted us and made us feel very welcome. He was cheerful, friendly and helpful with a professional manner. The food was superb. Ethan is a credit to Rowhill Grange. We will certainly return. Thank you for a perfect afternoon.

      Tabitha0803

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