Rosewood Mayakoba

Ctra. Federal Cancun-Playa Del Carmen Km. 298,Playa del Carmen,Mexico

  • Experience World-class Service at Rosewood Mayakoba

    Luxury Rosewood Mayakoba is a resort that offers 3 outdoor pools, 3 restaurants a spa and a kids club that offers special activities for children. The comfortable bedrooms feature a private plunge pool in the terrace, LCD flat-screen satellite TV with DVD and CD player, Bose sound system, iPod dock, seating area and a mini bar. The bathroom provides bathrobes, slippers, hairdryer and free toiletries. Guests can experience 3 different cuisines on site: Mexican, Asian and international style. Room service is available 24 hours a day. The resort also has a bar. The facilities at Rosewood Mayakoba include a gym, sauna, steam room and a spa. The kids club also has a children’s pool available. Access to the Greg Norman, 7,000-yard, 18-hole course, El Camaleón is avalable for guests. Guests staying at this resort will receive a welcome tequila, free bottled water and fresh fruit, and Wi-Fi access. Playa del Carmen town centre can be reached in a 10-minute drive, while Xcaret Nature Park is 16 km away. Tulum Archaeological site and town are 60 minutes’ drive away.


    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Childcare Service
    • Lounge
  • reviews

    • Beautiful hotel with STELLAR service

      Reviewed 30 September 2019

      We had the most incredible honeymoon week here - our newly renovated overwater lagoon bungalow was insanely beautiful and well appointed with a thoughtful design. It was private, romantic, and just what we were looking for. We were offered it as a complimentary upgrade (lucky!) but honestly will pay for the upgrade on our own next time... the privacy and views were worth it. The thoughtful amenities and touches are insane... on our second afternoon coming back from the beach, I said to my husband that we should ask for some ice... there was already some waiting for us in the bucket on the bar!! Everything is like that at Rosewood Mayakoba... they anticipate your needs and deliver before you even ask. I have never been so consistently impressed with service as I was here. We had the pleasure of chatting with the resort manager, Mariajose, a few times throughout our stay... she is so lovely and runs an incredibly well oiled machine. Most of the staff have been there for years and it feels like a family. The employees we bonded with in particular were: our butlers May and Andrea (they pushed our experience to the next level and are such assets to the Rosewood team), Jonathan and Andrea in Agave Azul as well as the lovely sushi counter chef, Wilberth, Willy, and Ramon. Erik is incredible and we loved chatting with him too - his F&B team provide incredible service all around. No employee we met was not up to par. We picked Rosewood in part because it was not an all inclusive - we like food and didnt want sub par. We made the right choice. We had planned to venture out into the city for some meals but decided to stay onsite - the head chef is incredible and all of the restaurants were top notch. We in particular loved Agave Azul for dinner, and the breakfast at Casa del Lago is not to be missed. We also elected to do the La Ceiba garden chefs dinner - I wasnt sure if we would going into our stay, but am so glad we decided to. It was one of the most memorable and special parts of our week. We cant wait to go back for a future anniversary and will definitely do that special dinner again. Working in hotels, my expectations for cleanliness are high - the Rosewood Mayakoba team hits it out of the park. Their housekeeping team works hard! We cant wait to celebrate our anniversary here and are dying to return home.

    • Great restaurant experience!

      Reviewed 30 September 2019

      Had a wonderful experience at their restaurant right off the beach by the pool. Julia from the restaurant provided a lovely and informative tequila tasting. Shout out to Julia! Thank you for a lovely experience

      Mary F
    • Amazing Property

      Reviewed 30 September 2019

      Rosewood Mayakoba is an amazing property, with an incredible staff, beautiful suites and the best cuisine ever!! You will be wowed from the minute you get on the boat to take you to your magnificent suite. The plunge pool, indoor/outdoor shower & the massive tub is icing on the cake.

    • Second time and still THE BEST!

      Reviewed 27 September 2019

      Nearly seven years later and we are still in awe of The Rosewood Mayakoba property. It is no wonder that is it consistently ranked one of the top properties in the world, not just Mexico. The staff and grounds are exceptional. Every need is taken care of. The people are personable and warm, making your stay that much more fabulous. The property is a masterpiece. No square foot is left without thought and care. The spa, pools, grounds, dining, and everything else Rosewood Mayakoba has to offer is second to none. Truly an unforgettable trip!! Most of the rooms are getting a facelift this fall. Another example of the care and exceptional maintenance Rosewood prides themselves in.

    • Best Service We've Ever Had!

      Reviewed 23 September 2019

      We stayed at Rosewood Mayakoba at the end of August and I can't rave enough about the hotel, rooms, property and most importantly the staff and level of service. We've stayed at many high end hotels and resorts around the world and RM takes the cake in terms of 5 star hospitality. This was our first international trip with our son, who is under the age of 1. The hotel and staff bent over backwards to make sure that anything we could possibly need was available to us in order to make our stay as easy and pleasant as possible. We were provided with a baby bathtub, bathrobe, bath products, crib, baby monitor, bottle steamer, fridge for bottles, diaper pail, and high chair in our suite! Everywhere we went the staff offered to make baby foods or interacted with our son in order to make sure he was happy. As one woman on the staff told us, "We understand that when the children are unhappy the parents can't relax. We want the parents to relax and enjoy themselves as much as they can on their vacation." This hotel felt like a community, in a good way, and the majority of adults we met were multiple times repeat customers. The rooms are great, the private heated plunge pools are a lovely bonus, the grounds are beautiful, and the service is sublime. We will absolutely be returning to this resort on a yearly basis!


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