Riu Palace Riviera Maya

Avenida Xaman-ha, Manzana 9 y 10, Lote 1,Playa del Carmen,Mexico

  • Experience World-class Service at Riu Palace Riviera Maya

    Ideally located in the Playacar area, Hotel Riu Palace Riviera Maya - All Inclusive promises a relaxing and wonderful visit. The property offers guests a range of services and amenities designed to provide comfort and convenience. Take advantage of the property's free Wi-Fi in all rooms, 24-hour room service, 24-hour security, gift/souvenir shop, taxi service. Each guestroom is elegantly furnished and equipped with handy amenities. The property's peaceful atmosphere extends to its recreational facilities which include private beach, fitness center, outdoor pool, spa, tennis courts. Hotel Riu Palace Riviera Maya - All Inclusive is an excellent choice from which to explore Playa Del Carmen or to simply relax and rejuvenate.

    Amenities

    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Breakfast
    • Childcare Service
    • Lounge
  • reviews

    • Relaxing Riviera Maya

      4.0
      Reviewed 27 August 2019

      This is our first visit to a Riu hotel in Mexico- we have stopped in many Riu hotels across the world and this one could and will be one of the BEST. We left just as the refit was starting - the plans looked great. The food and drink quality is excellent, very varied ( however a little more for the children wouldnt go a miss)and the staff are very helpful and pleasant. The pool was hot, clean and the music was played at a good level. The pool foam games were fantastic. WELL done to the entertainment team. Entertainment was good, lots of energy and the neon/white evening were nights to remember. My only true negative was the size of the double beds- far too small! We ended up having to upgrade to a Deluxe junior suite which gave us a room double the size. The cleaning staff did a great job entertaining my daughters with various animal towel sculptures. Overall a Fantastic Hotel.

      Jayne P
    • Cleanest Resort I've ever been to.

      5.0
      Reviewed 26 August 2019

      Actually went to the RIU Palace Riviera Maya in July of 2017 & 2018,it's one of the nicest resorts I have ever been to and i've been to quite a few.Very clean and food was great and a lot of things to do.Woke one morning to catch the sunrise and they were already mopping the walkways,cleaning the pools and getting the seaweed out of the ocean.The service is top notch,we are going back to this resort in July of 2020.

      VincentD3092
    • Beautiful views

      4.0
      Reviewed 19 August 2019

      The hotel is nice the building is a little old but they were closing for renovations so improvements will be made. The location is fantastic. The restaurants were great and all the staff was very nice and knowledgeable.

      MH130
    • Had a wonderful stay - the hotel staff are amazing.

      4.0
      Reviewed 13 August 2019

      This was our first trip to Mexico and also our first ever stay at a RIU. We liked the hotel's location in Playacar - it felt very safe. We also liked being able to visit the other RIU hotels along the road. Firstly, what many other people have commented on, is that the hotel is well overdue a refurbishment. This is a very impressive hotel structurally. We loved the colonial feel to the hotel. The rooms were always very clean but you can tell that they need modernising. There was an issue with noise from other rooms to the side and from above also. The pool area wasn't good to be honest - lots of missing tiles, sand on the bottom of the pool, lights hanging out and my son did cut his finger on the edge on one on the pool tiles. Refurbishment works are imminent for the whole hotel and the plans sound impressive - I just hope that they don't make the hotel TOO modern and keep a lot of its existing character. We used to sit on the loungers on the beach so we could sit under the trees - the only problem with this was the constant touting of the beach sellers. On one day I even got offered marijuana and cocaine!! The hotel really does need to stop this from happening. I go there to relax, not to be pestered all the time. Only other point to note was the birds that get into the buffet restaurant and fly around. It didn't happen everyday but I didn't like this when it did happen - it got bird dropping on me twice! Now for the good bits :-). Firstly, the staff in this hotel are absolutely brilliant. From the entertainment staff - to the staff in the bars - to the guys who bring you drinks around the pool/on the beach - and not forgetting the exceptional staff & managers in the restaurant - YOU GUYS ARE AMAZING. Nothing was ever too much trouble for any of them and they all go out of their way to make sure your happiness is key. It was our daughter's 18th Birthday whilst we were there and what they provided for our evening dinner that day was top class. Thank you for everything to did for her! The hotel rooms and public areas are spotlessly clean. We loved the reception & piano bar area. The gardens that you walk past down to the pool/beach area are lovely. There is a vast array of food on offer in the buffet restaurant - something for everyone in there. We did try some of the other restaurants in the hotel. The Brazillian was good, the Mexican not so. The steak I had in the in Chillis restaurant on our final night was the best in many, many years (shame we didn't try this restaurant out sooner) - so I give this a huge recommendation! This is a really, really nice hotel but it does cost quite a bit more that the other RIUs in this area. I can only think that after the refurbishment works have been completed in December that it will be even better. I just hope that I get another opportunity to come back.

      DonnyTripper
    • All Inclusive

      5.0
      Reviewed 07 August 2019

      Excellent Hotel, food, facilities, beverages, fine dining restaurants, polite and kind staff... Nothing lacking. Although very pricey, worth a second visit ! However the excursions were rather expensive, and also the scorching July Sun decided we enjoy the resort to the fullest !

      Cecol1951

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