Ritz Carlton Club Vail

728 West Lionshead Circle,Vail,United States

  • Experience World-class Service at Ritz Carlton Club Vail

    Located in Vail, The Ritz Carlton Club, Vail is a perfect starting point from which to explore Vail (CO). The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at The Ritz Carlton Club, Vail. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at The Ritz Carlton Club, Vail.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Childcare Service
  • reviews

    • Read other reviews, but our stay was a solid 5 star experience

      5.0
      Reviewed 19 September 2019

      My family and another (9 total; 4 adults/5 kids) spent Father's Day weekend on this property and couldn't have been more pleased with each element of the experience. Our suite was spacious, clean, and well stocked. The pool, the gym, the lobby and the service we experienced were all first rate. I'd agree that many things were closed in Vail in mid-June, and perhaps the concierge could have been a little more current with those details, but I had done some homework before landing, so I discounted this. All in all, I'm looking forward to getting back here soon.

      dodgers24
    • Great service, more than comfortable rooms

      5.0
      Reviewed 08 August 2019

      My wife and I stayed here for a week and enjoyed a two bedroom apartment. We have received the greatest service. The concierge and valet employees are outstanding, courteous and efficient. The rooms are well equipped and the lighting is great for reading.

      Mikesflorida
    • Worst Service Ever

      1.0
      Reviewed 25 July 2019

      I must say how totally disappointing this hotel was for one reason-the service. I have stayed at other Ritz properties and this one was by far the worst. If anyone has read the book Exceptional Service, Exceptional Profit then you will understand what I expected from the Ritz. First of all it all started with the valet/bellmen or whatever they are. When we came back with our groceries I had to haul them upstairs four different trips. I unloaded most of it myself out of the car and it sat on a luggage dolly. They made no attempt to bring it upstairs and left it sitting outside with frozen and perishable items on it in 90 degree heat. I wasnt going to take a chance that it would have been all melted by the time it came up to the room. I had no problem doing it but shouldnt that have been a priority? Also I passed several individuals frequently who didnt smile, make eye contact or say hello who were clearly on the staff. I work in a retail environment and I make sure to say hello to every individual in which I come in contact with because it is polite and the right thing to do. The bar tending was pretty bad as well. One bar tender was tending to the inside bar and was also taking the drink orders around the pool. My husband has gone in to get us drinks but she was outside but never once asked us if we wanted anything to drink. Very odd. The Ritz is known for being proactive rather than reactive. For example they were running extremely low on towels at the pool and a guest had to call to get more. That should never have to happen. It should be on someones radar that a certain task such as restocking the pool towels should take place at certain times throughout the day. Perhaps I am nit picking this particular Ritz. The hotel room was very nice and clean, but the service atmosphere was horrible. I have always compared my hotel stays to the service I received at the Ritz in Boston and this Ritz was not even a blip on my service radar.

      Krislax13
    • If you don't own it, you're just a Hillbilly who wasn't invited to the party

      3.0
      Reviewed 23 July 2019

      Beware, my affluent readers. At this Ritz, you are a second class citizen. The facility consists of privately owned units reserved through central booking. We stood 10 minutes at check-in before a frenzied front desk woman named Paige looked up from her phone. In spite of booking a suite w/ mountain views far in advance, we were put in a moldy, outdated unit above alleyway garbage bins w/ direct views of adjacent rooms so close we could see a man changing into his swim trunks! The front desk was dismissive about our complaints. The hotel was fully booked and we were supposedly given the last available suite. Had it not been for the intervention of the on-site GM, Mr. Levi Horn, we would have checked in elsewhere and gone straight to corporate. Levi was calm, fair and respectful of the issue -- and resolved it by "finding" us a noisy, updated unit overlooking the highway with a mountain "glimpse". Mr Horn's diplomacy was needed again to "fix" an activity made through guest services for which we were overcharged and misinformed about pick up time. No surprise... it was Paige again, who insinuated I was lying and brought me to tears until she verified what guest services told me. As a seasoned traveller, I know this experience is not typical. I'm not proud I let myself be pushed to the brink during what was supposed to be a relaxing, indulgent vacation. I was unprepared and shocked by what we encountered. If you're looking at this property, you have been forewarned.

      diane w
    • Not Ritz Quality

      2.0
      Reviewed 19 July 2019

      On the good side, our room was modern, clean, and spacious. The front desk gave me a Ritz Carlton welcome. The manager on site clearly was serious about maintaining the Ritz brand of high service. But the rest of our experience was hugely disappointing. When I asked the pool waitress for water, she simply pointed me to a water cooler and said "It's over there". She was not accomodating at all to reasonable special requests. The man running the bar and inside food service was just as bad. He gave an obnoxious sigh after we sent back something because of a dietary issue that he didn't get right. I know Ritz prides itself on service. It was obvious that the front desk, bell staff, and manager all went to the training program and the food service staff did not.

      Randal J

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