Park Tower Inn

201 Sharon Drive,Pigeon Forge,United States

  • Experience World-class Service at Park Tower Inn


    • Fitness Facility
    • Internet
    • Parking
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Breakfast
  • reviews

    • Poor management

      Reviewed 16 September 2019

      Our hotel stay wasn't bad. We were there for one night our daughter loved the indoor pool area. Our problem came when we were double charged after we got home. It has been almost 2 weeks and still no refund. Management is never at the hotel to talk to. When you ask for a manager the front desk either hangs up on you or pretends to not understand you. If we don't have a call back today from management (my husband left his contact info) we will be contacting the local police and bbb. We will never stay here again because of the bad customer service and the hoops we have had to go through over the past two weeks.

    • Stole money

      Reviewed 16 September 2019

      About 2 wks. after my stay, they supposedly had a "hack" and they charged over $270.00 to my card. I only found this out when I called them myself. And when I called they were so so rude, they keep telling me I'm going to get my money back, I talked to the manager and he told me I should have it back within a day or two, but yet that was close to a week ago, he was supposed to call me back and has never returned my phonecall! The girl at the front desk, literally ignores my phone calls and hung up on me once when I called! This was so unprofessional and honestly it's starting to looks real fishy! Don't stay here unless you want your money stolen! I could understand if it they were "hacked" or whatever but they have not been accommodating or anything. They have treated me HORRIBLE, but yet they are the ones that stole my money!

      Aimie D
    • Hotel has declined over the years

      Reviewed 16 September 2019

      The staff was polite, efficient and knowledgeable. . Breakfast has improved- it was nice having the eggs and sausage. The rooms need refurbished, the curtains were old and dusty, the carpet was ragged/torn, change the mattresses (need new or better quality), even an electrical outlet did not have cover in our room. The pool area was disappointing. The inside pool area was dark and gloomy. The hot tub had sand or debris from the ceiling tiles being removed, the outside hot tub was covered and could not be used. The A/C made a terrible sound but it did cool the room. We have stayed with Parktower Inn since it opened I guess over 20 years. This is the first year that we did not reserve a room for next year Fall Rod Run.

    • And we are outta here!

      Reviewed 15 September 2019

      Weve been staying at the Park Tower for the last 20 years at least twice a year, sometimes up to four times a year. It was always our go to based on cleanliness, friendliness and location. However, this was was our last RodRun at PTI. -The pool outside was dirty green. -Mold on the walls in the shower. -Inside lazy river was just as dirty as the outside. -The breakfast was subpar. Biscuits just thrown everywhere in the trays, milk on ice. -Wallpaper is peeling and the popcorn ceiling is falling off. -Furniture hasnt been changed since I started staying there. -Minimal cleaning during the stay (beds made & towels thats all) -Hot Tub has been broken for the last 2 years. We were skeptical to stay here this week after Spring RodRun but we had reservations already and if you know enough about RodRun you know those are hard to come by. The previous owners kept this hotel in top shape and the current owners have done nothing to keep it going. They installed a chandelier (that doesnt match the hotels vibe) and that is the only major improvement in the 2 years theyve owned. Save your money and go down the road! There are lots of choices in town with better amenities and cheaper prices.

    • Nice visit

      Reviewed 14 September 2019

      We booked this room because of the positive feedback from TripAdvisor, well pleased. Ive come to trust the honesty of the people that that use this site to be brutally honest. This property doesnt sit on the main drag which for me was a plus maybe not for others. I like it because the street its on parallels the main drag so it makes it easier to get around. The staff at this property were all extremely nice and from what I heard helpful to other guests who had questions. Morning breakfast was also really good with lots to choose from. Having a skimpy breakfast for me is a deal breaker and this place delivers. It was also well stocked at all times and tidied up often, great job The overall cleanliness was good, I believe some guests take advantage of not have to pick up after themselves. The hallways on the floor I was on are in need of an updo as the wallpaper is starting to come off. As for the rooms they were clean and quiet. A mini fridge, microwave and coffee maker, thats all I need. I stayed in a non smoking room which makes me believe smoking rooms are available. Had I smelled smoke I would have asked for a refund and left, but I never smelled any the two days I was there. I would definitely go back to this location.


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