MUR Neptuno Gran Canaria Adults Only

Avenida Alfreces Provisionales 29,Playa del Ingles,Spain

  • Experience World-class Service at MUR Neptuno Gran Canaria Adults Only

    Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, Playa del Inglés. It offers an outdoor pool, spa and free shuttle bus to the beach, 900 metres away. All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer. The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week. There is a 24-hour reception and a tour desk. Maspalomas Golf course is 3 km away. You can hire a car and there is free on-site parking.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Breakfast
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    reviews

    • Treated like a guest not a tourist

      5.0
      Reviewed 03 October 2019

      This was a great hotel, room was very nice, mini bar great after arriving "hot and bothered". Glass of cava whilst checking in. Staff were great and the hotel is very pleasant. It's a little more expensive than the usual 4* but you get what you pay for and it was worth the little extra

      Paul R
    • Not 4 star

      1.0
      Reviewed 01 October 2019

      Really disappointed in our stay our room was not cleaned daily. Bedding only changed twice in 14 days very slap dash in approach from room keepers Somedays did not turn up till after 4pm Food in restaurant was often like warm at best will not be returning

      Steve R
    • Top hotel

      5.0
      Reviewed 01 October 2019

      For those who are openminded, Great hotel to stay.. lot of gay couple too but also straight couples, perfect mix.. i felt very relaxed there Every day super nice food during the evening , lots of choice, everyday something else. Nice jumbo place across the street.. the gay scene, but very approciable for also straight persons.. everybody get s includud en the draqgueens do their best everyday to keep it funny for everyone of us humans Top holiday Thank you for the staff too

      Heidi E
    • Basic

      3.0
      Reviewed 20 September 2019

      Nice hotel but extremely basic. Pros - you can book a courtesy room for 30 min on your day of check out. This was very helpful as we had a late flight and it allows you to get a shower before traveling. Location, directly opposite the Yumbo centre and a 15-20 min walk to the beach. However there is also a shuttle bus to each beach a few times a day. The staff are a huge pro for this hotel, minus the odd few. All bar staff are extremely friendly and couldnt be faulted in any way. There was always a sun lounger available. On my birthday my bed was made with balloons and rose petals. I was also sent a bottle of red wine. Cons- The food is very hit and miss, especially dinner. Lunch was the best meal of the day but we found it very repetitive. The labeling of the food is extremely poor and chefs were mixing meat utensils on non meat dishes. On one occasion I ordered a cheese omelet and the lady went to use the same spatula she had just used to cook bacon. When I asked her not to do this she was extremely rude and muttered under her breath in Spanish. Another example, my boyfriend ordered a sandwich at lunch which was served with a hair, when sending back we were told he couldnt have the same dish as they had no more bread! So he opted for a tuna pizza, this then came ice cold in the middle and hot around the outside. Some of our friends also had experiences with being served raw chicken. After making a complaint I was sent a fruit basket. Most nights we found our selves at the local kebab shop because we were so hungry due to poor food and labeling. Something you dont expect to do when paying for all inc. You have to pick a slot for dinner. Either 6.30-8 or 8.30-10pm. This was really annoying as you wasnt able to change and sometimes youd be hungry at different times of the day. Also you are allocated a table and you sit at the same table every day for dinner. The tables are pretty much on top of each other. So no private conversations. The rooms are made up of two single beds pushed together and made as single beds. Would have much preferred a double. Entertainment is generally a singer for an hour each night, would have loved to have had some light music round the pool area during the day. WiFi constantly cuts out All in all, the hotel the staff make this hotel. If it wasnt for them our experience would have been terrible.

      paigenembhard
    • Gran canaria holiday

      4.0
      Reviewed 17 September 2019

      Good location to the clubs and bars of the yumbo centre , and only a 20min walk to the beach . Friendly helpful staff, very clean and well maintained, good choice of food and drinks , good quality live evening entertainment . Negative points , room safe is extremely expensive for a 14 day period , poor choice of tv channels, wifi signal intermittent, and restaurant management was disorganized and the table allocation was not clearly explained upon arrival .

      krisbgend

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