Kitchener Inn and Suites

4355 King Street E,Kitchener,Canada

  • Experience World-class Service at Kitchener Inn and Suites

    RiverEdge Golf Club is 200 metres from this hotel in Kitchener, Ontario. The hotel features guest rooms with free Wi-Fi and cable TV with HD channels. While staying at the Kitchener Inn & Suites, every room is furnished with coffee facilities. A microwave and a mini fridge are also included in the rooms. Kitchener Inn & Suites offers a 24-hour fitness centre for guests’ use. For added convenience, laundry facilities are available along with foreign currency exchange. The African Lion Safari is 21 km from the Kitchener Inn & Suites. The Cambridge Butterfly Conservatory is 8 km away, while Chicopee Tube park is within 5 km.

    Amenities

    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
  • reviews

    • Never been so insulted in my life!!

      1.0
      Reviewed 09 September 2019

      My wife and I were there for our anniversary. We checked in and had to pre-pay our stay. Then they had to authorize a 150.00 damage deposit. When we got to the room the jacuzzi tub was filthy and the extra blanket was strewn on the closet floor I called down to question about the dirty tub. They sent housekeeping up and discovered that it was shoe prints and the bottom was worn down. I asked if there were any other rooms available. I had reserved a king jacuzzi suite and was told that there were only double queen bed rooms available. I went to look at it and saw that it was noticeably smaller than the king suite. When i called back to the front desk, I mentioned that I had reserved the jacuzzi specifically to use it and was quite turned off by the state of the jacuzzi and questioned whether they could reduce the the rate for the room since I was not going to use the jacuzzi. She said that she would have to talk to her manager and would get back to me in a few minutes. About 5 minutes later there was a knock on the door and a big burly man walked in and said that our stay was being revoked and that we would have to leave. He stood by the open door and waited. My wife turned to me and asked, "we have to leave right away?" I said "yes, that's why he's standing there waiting by the door,." the man said gruffly "yes, you have to leave immediately!" He said that we had asked for a refund so that's why we were being evicted. I had only questioned the state of the tub and if they could reduce the rate since I was definitely not going to use it!! We finished packing up and made our way downstairs. When i got downstairs I was waiting to hand the door key in when the same burly man came around the corner(from the service elevator I suppose), saw me and came right up in front of me and said "can I help you?!! I said that i was just waiting to hand the door keys in and to speak to the front desk person. He said that he could help me. I said that I don't understand why he had to come up in front of me like that like I was a threat or something (I'm 56 years old so I'm definitely not a threat). I have never been so insulted in my life! All I did was question the cleanliness of the jacuzzi tub and asked if I could get a reduction in the room rate and the next thing I knew, I was getting kicked out of the hotel! I asked if there was a manager I could talk to and was given a number to call and told that I could leave a message. I did call on the friday and got a voicemail. I left a message and gave not heard anything yet as of Sunday. Unbelievable, the treatment I received for questioning them. Managed to find a booking on short notice at the Radisson Hotel.

      Jhonger1
    • Great Place to stay in Kitchener

      5.0
      Reviewed 08 September 2019

      Kitchener Inn and Suites is ideally situated off the highway.The staff was very friendly and courteous.We were given chilled water bottles upon arrival.Our room was spacious and clean.The beds were comfy . The breakfast was great! Lots of variety.french toast, sausages,omlet,cereals, oatmeal,yogurt, fruit and coffee and tea.....

      KimM2322
    • DIRTY and not helpful!!

      1.0
      Reviewed 11 August 2019

      I am utterly dissapointed in this hotel. We spent our wedding night here and all we wanted to do was relax and take a bath after a long day. I went to go start the bath, looked in the tub and it was filthy. I took a wash cloth and scrubbed it a bit to see it the grim would come off or if it was stained and sure enough it began to rub off a little. The curtains were also falling apart and their were some stains in our carpets. My husband went downstairs to ask if we could switch rooms but they person at the desk said that there was nothing they could do. Did not come to see the room either. We got a "sorry about your luck" additude.

      CandG0727
    • Nice affordable hotel

      4.0
      Reviewed 07 August 2019

      A pleasant clean, basic hotel in Kitchener. Good service at the front desk, affordable prices, clean rooms. Easy access to the highway and Hardees if you're into that kind of thing. Recommended for people on a budget.

      northropfrye
    • One night

      3.0
      Reviewed 04 August 2019

      Overall not too bad, Hotel Lobby is pleasant enough, free coffee, fruit for in between meals. Our room, a little dated, but not too bad. The bathroom needed work, especially in the shower area. Bad deposits from hard water in the shower track and at the bottom of the glass door. It just looked very uncared for. Yes nothing a brush and some CIL wouldn't help I am sure. I should have flagged that when I left, perhaps staff can take a look. It is quite a mess. The room a little tired, but clean, and the beds , well not too bad. We had a standard king room, not a bad size room. The air conditioner sounded like a jet ready to take off. Again this is just a little dated. All and all, a good breakfast though, thumbs up on that one. Will I stay again??? not too sure on that one. Think I will explore other options.

      Deb1956_15

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