Islamabad Serena Hotel

Khayaban-E-Suharwardy Sector G-5,Islamabad,Pakistan

  • Experience World-class Service at Islamabad Serena Hotel

    Islamabad Serena Hotel welcomes guests with an outdoor swimming pool and relaxing spa treatments. Located in the capital city of Islamabad, the hotel is situated 12 km away from Chaklala Airport and provides free airport shuttle services. Rooms are stylish and tastefully furnished. All of the rooms come with a satellite TV, air conditioning and a minibar. Modern en suite bathrooms will provide plush bathrobes and free toiletries. Islamabad Serena Hotel houses a fitness centre and sauna facilities. A 24-hour front desk can assist with dry-cleaning services, currency exchange services and free parking. Guests can also utilize the business centre and barbeque facilities. Local Pakistani-style meals including popular Western cuisines can be enjoyed at the on-site restaurant. In-room dining options are possible.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Lounge
  • reviews

    • Amazing

      5.0
      Reviewed 27 September 2019

      Amazing hotel, very safe inside the compound, lots of security, hotel and rooms were clean and tidy, staff always available for any request big or small. Food was lovely also. They staff spoke in English and Urdu so we didnt have any language barriers. We will be staying in this hotel on our next visit to Pakistan and I would definitely recommend this hotel.

      Rose1987_17
    • Nice classic hotel with lousy staff service

      2.0
      Reviewed 21 September 2019

      Hotel is secure with tight security Check in was Long.. with very bad attitude, basically no smile Hotel is pretty nice as ITC Chola in Chennai, the room is pretty satisfied by I was shouted by front desk staff while requesting for help to have check the multinational window ( see pic) ; I was shouted to specific what exactly I want in a very rude way, it took me nearly 30 mins to hour just to get a replacement room - at 2AM! Food is non international, pretty limited to local, pretty far from my room since building is big. Check out was slow, changed in 2 staffs which relatively wasting my time for it. I will recommend the room but not the staffs and obviously the my need more training to improve their service quality.

      LCC8585
    • Feeling secured

      4.0
      Reviewed 10 September 2019

      In Pakistan, there is a need to take the extra security precautions and Serena hotel has the layer of security that offers the business traveler some peace of mind. Hotel service staff is good and the rooms are clean and well equipped. If you have lounge access, this is an added advantage as space is conducive for work with refreshments.

      256freddyt
    • Extraordinary hotel

      5.0
      Reviewed 30 August 2019

      Serena has the best location in beautiful city of Islamabad. Its huge hotel and has scenic roads and greenery around. The hotel staff are well mannered and efficient. The check in is quick and welcoming. The rooms are capacious. The bed and pillows are clean and soft. All accessories are available in room and wash room. I dont know why most hotels keep shaving gel instead of shaving foam in bathroom? The breakfast at Zamana was perfect. The lobby is awesome for relaxation. WiFi was free and with good speed. In short my two day stay was perfect. I forgot to collect my charger and left in the room but the manager called me a day later and even offered me to deliver it to me in Peshawar. That was impressive gesture and shows the honesty of even the lower staff.

      ISRAR1870
    • Typical 5 star Hotel

      5.0
      Reviewed 27 August 2019

      Stayed here, again, August 2019. When I booked the room via booking.com I booked an executive king room which stated it should have s balcony/terrace with views of hills or lake. However, the room I got had no terrace/balcony with views of a side road and generators. After complaining I was moved to a room with a balcony. It's worth complaining and not just accepting what they decide to give you. Try and get a room in 5th floor with even numbers which will give you beautiful views over the manicured gardens

      K1ANY786

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