Imperial Hotel Ostrava

Tyrsova 6,Ostrava,Czech Republic

  • Experience World-class Service at Imperial Hotel Ostrava

    Set in a prime location of Ostrava, Imperial Hotel Ostrava puts everything the city has to offer just outside your doorstep. Both business travelers and tourists can enjoy the hotel's facilities and services. Facilities like 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage, room service are readily available for you to enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with heating, wake-up service, desk, mini bar, telephone. Entertain the hotel's recreational facilities, including fitness center, sauna, indoor pool, massage. No matter what your reasons are for visiting Ostrava, Imperial Hotel Ostrava will make you feel instantly at home.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Casino
    • Childcare Service
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    reviews

    • Great hotel

      5.0
      Reviewed 23 September 2019

      Lovely friendly staff. Fab food and excellent service. Rooms very good and comfortable. Good location depending on reason for visit. Good shopping centre 5 min walk from hotel. People are very friendly too.

      Natalie R
    • Historic and good location

      4.0
      Reviewed 02 August 2019

      Very comfortable hotel... No bar area to speak of and the restaurant (where a small bar exists) closes fairly early so no late night drinks! Rooms were of a good size and very clean. All the staff were very pleasant. AirCon in the room has 4 speeds including off but NOT a temperature or at least not that I could find! Breakfast was good albeit very small plates!

      TrickyTown
    • Hotel in the center of a town.

      5.0
      Reviewed 03 May 2019

      The hotel is located in the city center, parking is in front of the hotel or in the hotel garage. Beautiful restaurant, excellent food, pleasant interior. Rooms are nicely furnished and spacious. I highly recommend, for example, to use the services of this hotel on a business trip.

      Michal Z
    • Nice 4 star hotel in a very good location

      4.0
      Reviewed 16 January 2019

      In CZ I have had nice hotels with dubious standards and not so nice hotels with good standards. this one - almost - has it all. It has a gym which opens at reasonable hours. it's got nice rooms which are equipped with what you would expect from a 4 star hotel. It also has a wellness centre but since I did not visit it, can't comment I can comment on the breakfast - nice and worth it. It has car parks in a garage and in front of the hotel. The location is excellent to visit Ostrava and surrounds. Access to the highway is easy and fast and you are in the city centre, close to a great variety of restaurants.

      Christine_sing
    • Overpriced place with standard much lower than you can expect based on pictures

      1.0
      Reviewed 07 January 2019

      Terribly overpriced hotel, far from any civilized standards. Horrifying Facebook comments about overcharged credit cards of other guests (unfortunately I read them too late). Whenever I was calling them on Dec 31, they were picking up the phone (I could hear their voices) to disconnect shortly later, therefore I was obliged to book via Expedia. At this time I hoped that dropping-off the calls would be only inconvenience. Upon arrival, the reception staff very slow, stating aloud several times that I booked the cheapest room so I could not expect too much (evening of DEC 31, dark-haired receptionist). I felt ashamed hearing that in public. No explanation why I got twin room even though I booked Comfort room, 1 King bed and I presented the reservation confirmation for such. All I was advised was again that I booked cheapest room and they are always only twin. Security guard indiscreetly listening to all the conversations at the reception and strangely staring the all guests checking in. Entrance gate leading to the little underground garage so narrow that it was hard to enter with medium size car (see pics posted). Morning receptionist on JAN 1 was rude and impolite quarreling with us that we are obliged to check the updates of hotel website when it turned-up that indoor swimming pool advertised in several places when making reservation does not exist. Terrible attitude of this receptionist, just searching a reason to quarrel with the guest who had a right to be disappointed as he booked hotel with the indoor swimming pool which is not available. Hotel advertised in Expedia as follows: In addition to the indoor swimming pool, Imperial Hotel Ostrava offers and indoor swimming pool appeared several times in the description, even its picture was presented as third main picture of the hotel. Now I can see they improved the description in regards to swimming pool, but still offer Comfort room, King bed as the cheapest option. Smelly corridors, carpets in huge stains (my see pictures), dirty hotel iron (see pictures) damaging clothes during ironing. More than half an hour before the end of breakfast there was not much to eat. When bringing it to attention of restaurant staff they brought literally two slices of cheese and three slices of ham. Pathetic. When showing them empty jug they responded coffee is JUST finished. They refilled apple juice dispenser for not more than one glass of juice- it took ages to pour it. Sad comedy. Staff stuck in a previous era. So is the hotel director, who was attempting to write to me in my native language but his translation was so poor that he referred to me in feminine form even though my name is obviously male. If you do not know what you are sending maybe is better to use English or not to send anything. I have never stayed in such a mismanaged hotel and for the first time I am forced to waste my time for the negative comment. I underline- I you still intend to stay in this overpriced property- do not expect the room as presented on the pictures as you may be truly disappointed.

      Maciovaty

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