Hotel Phoenix

Untere Wiestistrasse 11,Zermatt,Switzerland

  • Experience World-class Service at Hotel Phoenix

    Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cosy, homely, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.


    • Fitness Facility
    • Internet
    • Parking
    • Laundry Services
    • Television
    • Non Smoking
    • Bar
    • Breakfast
  • reviews

    • Great Breakfast, great view

      Reviewed 08 September 2019

      We had a great stay and liked the sumptuous breakfast, with noodle soup, a wide variety of cheese, cold cuts and even some fish. The room we had on the first floor was quiet and had a great view of the Matterhorn. The only problem we had was during check-in, but that was not the hotels fault The guests that arrived prior to us arrived with more people that stated on their online reservation and did not want to understand why they could not sleep with 2 adults and 2 children in a double room. They were making big fuss about the charge for the additional room, and therefore taking the time of both the reception staff. I can not understand why some people cannot state the exact number of people arriving at the hotel. Also, this hotel seems to be very strict in regards of the fire safety regulation.

    • Date of Stay: July 7 - 11, 2019

      Reviewed 04 September 2019

      This was our second time to stay at the Hotel Phoenix in Zermatt. The staff were friendly and really helpful, and made our stay very pleasant. The breakfast buffet had a great selection and staff were always on hand to help if needed. The Hotel Phoenix is located within easy walking distance of the train station and downtown Zermatt. Plan to stay there again next time we are in Zermatt!

    • Excellent Stay at Hotel Phoenix

      Reviewed 23 August 2019

      The walk to the hotel was not too bad - just down the street through town a few minutes, turn right and up the hill for a ways, cross the river, up the hill and you are there. (for those of us used to living in flat locations, the grade wasn't too bad - in Swiss terms - most of the way to the hotel.) We also took the little electric taxi (17 CHF) which is always waiting outside the train station. Although pricey, it was nice to have upon our evening arrival the first night and when frantically catching the early train out on our last day. The rest of the time we walked. The room itself was very nice, clean and well-appointed. Beds were very comfortable. Shower was great! A view of the Matterhorn from our first-floor patio with a little table and two chairs to relax in and look out at the mountains was a nice bonus. Breakfast was awesome. The people working reception were very welcoming and helpful. Not located right downtown, but the price and hotel were worth the 10-15 minute walk. Would highly recommend.

      Michelle B
    • Loved this place

      Reviewed 06 August 2019

      We visited this hotel for 2 nights and we would love to stay here again if we ever come back to Zermatt. Its a short walk from the train station. The pictures online really dont do this place any justice. Its way nicer in person. The rooms are clean and up to date. And the bed was super comfortable. The man who checked us in was very helpful in giving us advice on how to go about seeing the Matterhorn and what good restaurants are in town. The breakfast was delicious. Overall we really enjoyed staying here.

    • Wonderful stay in a great place in Zermatt

      Reviewed 24 July 2019

      Though (too) short, our 2-night escape to the Hotel Phoenix in Zermatt allowed us to relax and refresh our minds, away from the heat and the daily routine further down. Beautiful hotel "avec cachet", spacious and comfortable Deluxe room with a panoramic view including of the Cervin/Matterhorn, excellent breakfast, and maybe above all the highly appreciated personal attention of Laurence, Denis, Jolanda and the rest of the Phoenix team. Thank you very much, and I am certain we will see each other again soon!


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