Hotel Hakuba

5470-1 Hokujyo, Kitaadumi-gun,Nagano,Japan

  • Experience World-class Service at Hotel Hakuba

    Hotel Hakuba is perfectly located for both business and leisure guests in Nagano. Both business travelers and tourists can enjoy the hotel's facilities and services. Wi-Fi in public areas, car park, elevator, shops, bicycle rental are just some of the facilities on offer. Some of the well-appointed guestrooms feature television LCD/plasma screen, non smoking rooms, air conditioning, heating, desk. Access to the hotel's massage will further enhance your satisfying stay. Discover all Nagano has to offer by making Hotel Hakuba your base.


    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
  • reviews

    • Hipster Hotel Hell

      Reviewed 10 September 2019

      I am left scratching my head how this establishment rates so many stars. What the hotel possesses in hipster chic loses out to frustratingly asinine design and poor service. Was it designed by a 15 year old graffiti artist? Quite possibly. Imagine having a PS2 in the lobby and a kewl @ door that covers the rooms tech accessible connections. Whats under there? An ancient VGA port and a plethora of obsolete RCA jacks, but not one USB charging port? Seriously? No room safe, no coffee or tea amenities, and one of the most bizarre light switching systems Ive ever seen. All lights or no lights, your choice but nothing in between. Then there is the odd mini stair case on the upper floors to get from one end of the hall to the other. Was this inspired by some Escher Mbius strip? How about the bizzaro world elevators that sometimes need a key card to go up - but not always? And why does the thing suddenly alarm and refuse to move? I hope you like to make your way through half intoxicated smokers at the front door because there are plenty of them. Also, no using the stairs! They are one way (actually the bartender who checks you in tells you they dont exist)! They are there but theyre exit only. Everyone in our group found the place utterly unsuitable. Its a place that cant make up its mind if its a hotel, a nightclub, or a hostel. Serious and experienced travelers might be advised to look elsewhere.

    • Modern hotel in Nice place, marvelous breakfirst, and more

      Reviewed 03 September 2019

      Perfectly placed, near from the market place, and metro (did not work during our journey) in a calm and beautyful district. Breakfirst buffet is marvelous, diner not that much. Rooms are big, clean and beautyful, but i did not like beds. This hotel has the better value for money i have ever seen. Hall very modern with every free activities you could imagine for spend a good moment with friends or family ( Cards, Play station, chess, billard...) I really recomand, sorry for my english (i'm french)

    • Very very nice, excellent hotel

      Reviewed 01 September 2019

      They gave us an excellent room on the fifth floor with a beautiful terrace which we enjoyed very much. The hotel has a sauna and a gym both complimentary for the guests, however we didnt take advantage of those. Also we didnt have breakfast so we cant tell how was that. The lobby is an amazing space with some entertainment (library and billiard) where to relax in the evening. There is also a PS4 however I didnt manage to play but I didnt ask neither. Downsides of the hotel are: no slippers in the room, no fridge in the room. You can also connect some devices to the TV I believe, there were some HDMI, VGA, some audio ports in the wall. We wish to thank Sandra from the Front Desk who was super helpful to answer all our requests and always cheerful.

    • Thums up

      Reviewed 22 August 2019

      In spite of having some problems with my clients regarding their complaints about lack of mini bar or safe box in the rooms,during of our stay recently ,but i myself who travel a lot as a tour guide,would really love to stay in this adorable atmosphere again and again. I believe that every hotel has its own character&taste and concept which you must discover it ,and it is not fair to compare with other hotels without any proper criterion . Imagine that sitting in a lobby which the roman ruin walls surround you, at above your head the bare ceiling with the visible ducts, bring you to the facade of Pompidou Centre in Paris,and the book shelves at your behind could be an association of being in the 16th century library of oxford university, well decorated furnitures,in addition, pool table chess board and ps4, the bar in the centre , the staffs who treat you always very friendly, work as bartender and receptionist, lovely breakfast salon, and finally Figures of lizard symbolize the fortune ,totally, enchant me forgetting some defects as mentioned above and could be resolvable easily. Since i am not the decision maker to choose the hotels. But i have already done my best to convince my travel agency to book Penta Hotel again in future.

    • No 24-hour room service as promised

      Reviewed 20 August 2019

      I booked the hotel on the premise that they have a 24-hour room service. After a long drive from Prague, all I wanted was to eat a good meal, but when I arrived at 2 am and wanted to order from the late night menu, I was told that they do not have any food to order. What's the point of booking a hotel with a 24-hour room service when they do not have it! Also, the room was barely furnished, there were 3 pillows of different sizes with different inner materials, no minibar or fridge, and no hotel guide in the room describing what services the hotel provide. They have a retro-looking telephone that is completely useless since they do no mention which number I should press to call the reception, the housekeeping, or room service. Just brilliant! Overall I was very disappointed with my stay and I should have booked with Renaissance Hotel instead which was 10 Euro cheaper than this hotel.


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