Gatwick Europa

Barcombe Road,Crawley,United Kingdom

  • Experience World-class Service at Gatwick Europa


    • Parking
    • Non Smoking
  • reviews

    • Customer service / no clean room

      Reviewed 16 September 2019

      Well I booked at this hotel for a long weekend with a friend, on the website it look great, swimming pool,hot tub etc. The reality is that swimiming pool dirty, room dusty, limescale on taps a bad smell of cigarette in our room. Not a good experience.

      Larry C
    • Unexpectedly brilliant

      Reviewed 15 September 2019

      Found a super cheap deal ended up with a whole apartment room to myself for 25. Staff were lovely at dinner. Cannot recommend enough. Would stay here again in a heart beat. The only downfall was the taxi price hah

    • Worst nights sleep ever

      Reviewed 14 September 2019

      Stayed here after a late flight with parking. Its cheap so I guess you get what you pay for, we arrived at 2am due to a delayed flight. After a long check in we went to the room to discover 3 single beds for a family of 4. Im sure prisons have more comfortable beds, when we complained about having this room the man at reception told us it was how the system works and he was tired so made a mistake. Offered us a new room however it was 2.30am by this point and kids were asleep. No offer of any money back or anything else. We had drinks in reception on checking in and a girl running around the corridors screaming for her friend. The room above was practising for strictly. Also we booked an evo taxi which is what the hotel recommended, fine on way there but on way back we waited over an hour and none turned up, after multiple calls and nothing we got a different taxi that a Gatwick member of staff flagged down as he felt sorry for us! With a ten and a seven year old this isnt good enough!

      Sam C
    • Does the job well

      Reviewed 14 September 2019

      We booked here for a night before an early flight and the price included a deal with APH parking for the car for the week. We had used the hotel before so knew the issues with car parking potentially. However, we found a space in the rougher area of car park and checked in. Room was fine, ordered takeaway as there was a wedding going on downstairs so things were a bit hectic. Good sleep in comfortable beds and checkout at 3.30am was quick and efficient.

      Ann H
    • Caught ringworm from this hotel!!!! - manager very rude and unhelpful- very run down, dirty ! Disgraceful - do not stay

      Reviewed 12 September 2019

      My first impressions of this hotel was not great - I had travelled 5 hours and was late at night before I got to hotel to find absolutely no parking spaces at all ! Was told to park in grass verge on main Road which was absolutely ridiculous as no way I was parking a brand new Mercedes dumping it on a roadside - after today waiting and circling the car park for 40 mins eventually managed to find one due to someone leaving. On entering my room is was run down, smelt of mould and to be honest quite depressing ! Never The less I was tired and needed to sleep - when I was in the bed I started to get itch on my leg and I kept going waking up through the night to itch it - next morning I looked and was a red patch on inside of my leg but didnt really think much of it . I checked out next day and went to my meeting at Gatwick - on my way home I started itching again - but never thought anything of it . I woke up this morning and saw like ring shaped bites on my leg ! I immediately called The doctors and got an appointment- the doctor told me this was ring worm / fungal Infection - so he asked if I had been in different bed sheets mattress etc ! I rang the hotel immediately in disgust - I spoke to the manger who was very rude , she told me she had looked up ring worm and was only passed by human contact - I then asked her if she was a doctor - she then replied no Im not but doesnt mean you caught it from here does it !!! I told her I wanted the 85 back for the room and The extra 20 for late checkout which I didnt use ! She then said no not until you get a note from the doctor saying its from here and then asked what her name was and she would not tell me ! I have had To take two days off work ! Once To go go doctors today to get it treated and now I Have to go back tommorow row to get a written statement off the doctor as she doesnt believe me ! And I quote she said I could be making it up ! I am absolutely disgusted I have been treat this way ! The pictures of my ring worm in stages I have uploaded - as well we proof by the NHS website what It is ! I have spent all day boil washing my clothes and disinfecting everything as its very contagious ! I am utterly disgusted and if This doesnt get resolved Im taking this higher ! The only reason anyone stays here is because they offer free parking to anyone going on Holiday ! Thats the only way they can get any custom !!!


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