Four Points by Sheraton Heyuan Resort

Wandong Tourist Area, GaopuGang, Yuancheng District ,Heyuan,China

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    Experience World-class Service at Four Points by Sheraton Heyuan Resort

    Four Points by Sheraton Heyuan Resort offer cozy accommodations. Free Wifi is provided. Rooms are furnished with incredibly comfortable Sheraton signature bed with its soft duvet and plush pillows for a great night’s rest, as well as a flat screen LCD TV with cable channels.

    Amenities

    • Fitness Facility
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Business Center
    • Breakfast
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    reviews

    • All good except the Chinese restaurant

      4.0
      Reviewed 23 September 2019

      In order to to celebrate my boy's birthday, I booked the room 2 months before and the hotel did upgrade my room one week before our arrival. Everything ran smooth and the duty manager (Ms.Chen or Ms. Li, I am sorry I forgot the name) did help us a lot. The room was well dressed by housekeepingso things were went over our expected. The girl Wen Xuehuan also provided excellent service during our bf time. Thanks to all of them. BTW, the Chinese restaurant needed to be improved immediately, it was a worst experience I ever had. We sure we will come back again later. Besides, this resort was big, there were several properties and parks operated by different owners so the services in the resort were quite different. Strongly recommend to drive by yourself inside the resort instead of the shuttle.

      ERIC_XIEJ
    • Absolutely fab

      5.0
      Reviewed 22 June 2018

      Not the first time and not the last. Very nice hotel - Sheraton standards are upheld even though it is tucked away. Impressive lobby. Rooms are very spacious and clean. Beds are very comfortable (definitely not Chinese mattresses). Huge bathroom. This time around I asked for a balcony and the view was lovely ! Staff were all very professional, helpful and friendly :) They definitely made me feel welcome and special. Thank you!! Breakfast buffet offers a huge selection but Id recommend the evening buffet :)

      Az3rtie
    • Average Resort Hotel

      3.0
      Reviewed 05 October 2017

      Four Points by Sheraton is a little disappointing and it could be wonderful. We checked in after 14:00 and our room wasn't ready. When we finally got into our room it absolutely stank of cigarette smoke. After complaint the house keeping supervisor said that we were wrong because it was a no smoking room! Finally they solved the problem with massive quantities of airfreshener spray! The room itself was a hot spring room with a very deep tiled bath. There is no door to the bathroom making the accommodation unsuitable for families with small children (like us) Other than that the rooms are comfortable and well appointed with most of the facilities that you would expect. In the restaurant we went for the buffet dinner which was very disappointing with mainly Chinese food and some Chinese style western food. Breakfast buffet similar. One of the biggest problems with the restaurant is that it is too busy and the queues too long. Good quality coffee available (when the machines are working) Overall this hotel needs better management and with some attention to detail it could be wonderful.

      960duncans
    • Mr

      3.0
      Reviewed 26 August 2017

      I am a platinum SPG member and at a loss for words on this place. They spent a fortune building it. They got windmills all over the place. 5 that move. But are decorations. Looks ok. Are we in holland? Bad choice of motif. When you get to the location, first curious thing you will notice is ...no people. I arrived on a Saturday. Place was empty and streets deserted ..hotel minimal people till later in afternoon. Front desk had trouble giving out keys and my party room was given 1 room to them dirty. Uncleaned from last guest. This is a first for me. With a place this size you would think they would have 4-5 decent restaurants. Nope. A beer hall with picnic tables. Some very marginal gift shops. Carnival food for their 2 kids disorganised theme parks that would only satisfy 4-8 year olds. If you are an adult looking for a cool place to go. Don't come here!!! No bar in whole complex. No intimate place to rendez vous. No interesting anything to go to ..The main lobby is nice but that's it. So boring you can't believe. My brand spanking new room was given to me with a backed up toilet and dirty floor. Inexcusable for a new 4-5 star hotel. No way this is above 3 stars. Beds are good, room average size. Minimal outlets for this day and age. Unless you have kids and want to kill 4 hours on mediocre rides. This place is worthless. Absolutely nothing to do. I came with a group of ten people. I wanted to take a taxi home just to get away from here. I just can't beleive they spent this much money. And ended up with a place no one will return to. Disappointment is is not the word. Horror show. Comes to mind.

      Scott L
    • Did not expect a lot. I just need a clean plate.

      3.0
      Reviewed 08 December 2016

      I stayed here for 1 night. Traveled with my boyfriend. Firstly, I booked room with agency but not apps this time, but the reception printed out the price for how much agent paid. I was shocked but I decided not to give a hard day to this girl. Then I went into the room. I did not expected too much on four points, but at lease I need a shower head without hair. And went to hot spring. There was nothing for dinner, and it's not value for price paid. Even more the plate was full of oil. Holy. This's totally ruin my appetite. Before dinner started, I even can not go inside to the restaurant. Not expectation.

      FIiiiiiiQ

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