Eichardts Private Hotel

2 Marine Parade,Queenstown,New Zealand

  • Experience World-class Service at Eichardts Private Hotel

    Eichardt's Private Hotel & Lakefront Apartments is perfectly located for both business and leisure guests in Queenstown. The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at the Eichardt's Private Hotel & Lakefront Apartments. Designed for comfort, selected guestrooms offer television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), whirlpool bathtub, non smoking rooms to ensure a restful night. The hotel's peaceful atmosphere extends to its recreational facilities which include massage. Eichardt's Private Hotel & Lakefront Apartments combines warm hospitality with a lovely ambiance to make your stay in Queenstown unforgettable.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Breakfast
    • Childcare Service
    • Lounge
  • reviews

    • A weekend Delight

      4.0
      Reviewed 14 September 2019

      The way the Hotel blends the old building into the modern is delightful. The suites are well thought out. With Hotels such as this it is easier to point out a few oversights, not where they please. For the most part I do not like to be critical of such an abode as my stay was memorable but a few small items were noticed during my stay: Hot Water While I was having a shower my companion began pouring a bath bad idea, my shower stopped reminded me of staying with my grandmother in the 1960s. Not sure if this can be rectified and its not really an issue but there you go. Stationary I wanted to send a few notes while I was in residence no hotel Stationary. I did go to reception where I was happily given some paper and an envelope so cannot complain however with such a wonderful Hotel it would have been a fitting if there was Hotel stationary in the rooms. Cocktails We were invited to join the other guests for Cocktail hour in the Private Bar. I was looking forward to this as I had just spent 12 hours on a flight from the Far East. When we arrived at the Private Bar another family was already taking up most of the Bar with a child or children, dont remember This in its self was not a problem, here goes We asked for a Martini and were told in a rather off hand manner that we would have to go downstairs to the other bar if we wanted a Martini. Not sure if this was because the attending staff member was too busy with the family group or he was too lazy to take our order and go down to the other Bar and bring our drinks up. There is nothing wrong with this but to be invited to a bar for Cocktails and then to be dismissed by the chap attending us to the public bar on the ground floor while he attended to a family that had a child / children sprawled on the couch in the Private Bar is a bit rich Breakfast The main restaurant was open for breakfast. We were seated and first asked for a nice cup of Tea. We were given a single cup small pot of Tea. I can see that logic of this as the pots do not take up half the table like many Tea Pots but it would be nice for such an establishment if the tea pots were slightly larger so they could pour two cups, not one. The server forgot to ask or even bring a small milk jug with the tea until we asked. The breakfast choice was satisfactory, I chose a Hearty breakfast. The sides had Potatoes and Mushrooms baked beans were not offered. Perhaps the management could see to it that they add baked beans as an option as a side for the breakfast, Im sure the punters would be happy to pay for them Like I said, there is no point pointing out what is positive about this wee Hotel as there is much, so I have just noted what I see as basic shortfalls, maybe Im picking at things like a dentist but hay, if I notice such small silly items, perhaps it shows how really great this place is for a weekend escape Will I return, for sure, this little House tucked away in the South is really something special O and there is no need to cover the reception with all sorts of Hotel Award Certificates, we know you have them, thats why we visit.

      Hamish967
    • Surpassed expectations

      5.0
      Reviewed 02 September 2019

      We stayed in a lakeview suite where the view was breathtaking. The meals in the restaurant were exquisite! In a rush to the airport my son left his coveted journal. I wrote to the hotel and they immediately mailed it to the United States and included a tracking number. We plan to return next year.

      Mary C
    • Not worth it - dont book mountain view

      1.0
      Reviewed 25 August 2019

      We stayed in Mountain View suite. This is not a mountain view at all, but a view of the nightclubs and bars in the town which keep going until early hours of the morning. Very overpriced and poor value for money versus the other luxury lodges in Queenstown. Staff friendly and tried to be helpful, but no special touches that youd expect for a hotel in this price range. I would not stay again.

      annonymous98644
    • So much potential.....

      1.0
      Reviewed 20 August 2019

      This Hotel is in a prime spot. The rooms are amazing. The staff are also very good people who try very hard. Sadly, the management and owners obviously have ZERO understanding of what it takes to be one of the great hotels of the world. I felt so sorry for the young woman on the front desk. This very intelligent and very pleasant young lady had to 'deliver' the "I am sorry our policy is.." and on two occasions. It was not her fault, and my advice to anyone wanting to excel in hospitality is to stay away from this place. You will learn nothing other than what NOT to do here. I booked in to a Lake View suite. Truly amazing room BTW. Something out of a post card. I booked for two nights. Very high end cost, but it was a special occasion. The next day I emailed asking for another night. All good so far. I used my AMEX which usually gives me some minor advantages like check time out etc. Due to unforeseen circumstances, I needed to check out after two days not three. I went down to reception and spoke to the young lady there. I explained my problem, but also said I wanted to come back a few days after, and actually wanted to stay a week! This is a room that cost about $1,500.00 BTW! They could not accomodate me for the days I wanted to come back on, and of course that is fine as they had prior bookings. Then I was told, "we will need to charge you a penalty for the night you are cancelling". Really? I thought, OK, stupid rule when I have spent an insane amount for two nights, and was going to spend a REALLY insane amount on a week, and would probably keep coming back, but OK, stupid management rules are standard in so many of these 'faceless places'. I then gave up, but said I had to leave, but my wife would be there over night, and of course AMEX gives you a late check-out which she needed. "No way, out at 11am! While you paid with AMEX, you did not book with AMEX"! Really? I asked that the Hotel manager contact me to discuss my 'disappointment with all of the above, and then went back to my room. I was ignored and after a few hours had to leave for the airport/. My friends, if you are ever in Queenstown NZ, please DO NOT support an establishment that does not know the first thing about customer service. There are so many great places in this most beautiful part of the world, and this is definitely not one of them. Along with this, if you are a young person starting out in Hospitality, this is not somewhere where you will learn anything, and it will be a permanent blight on your resume so please make sure to stay away. Peter Freedman AM peter@rode.com

      Luxurytraveladvice
    • Overrated

      1.0
      Reviewed 19 August 2019

      Both the Hilton and Sofitel were full so I booked a $700 room at this hotel. What a letdown. The room had no windows for a start!! A polite letter to the manager was met with a terse response that I should have looked at the pictures on the website before booking and I would have noticed that the room did not have a window!! The website said amazing views from all rooms The manager then ignored me and cared none. Clearly this hotel lives on a fake reputation based on a the perceived location at the waterfront. Would not stay again.

      Skihikeruneatsleep

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