DoubleTree by Hilton Hotel Niagara Falls...

401 Buffalo Avenue ,Niagara Falls,United States

  • Experience World-class Service at DoubleTree by Hilton Hotel Niagara Falls New York

    Set in the Downtown Niagara Falls district in Niagara Falls, 600 metres from Niagara Falls Conference Center, DoubleTree by Hilton Hotel Niagara Falls New York boasts a restaurant, bar and free WiFi. All rooms come with a flat-screen TV. Certain rooms feature views of the river or city. Every room is fitted with a private bathroom equipped with a shower. For your comfort, you will find free toiletries and a hairdryer. There is a 24-hour front desk at the property. Old Falls Street is 600 metres from DoubleTree by Hilton Hotel Niagara Falls New York, while American Falls is 1.2 km away. The nearest airport is Buffalo Niagara International Airport, 31 km from the property.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
    • Lounge
  • reviews

    • Good hotel

      4.0
      Reviewed 07 September 2020

      Fairly good experience given COVID restrictions. Good view not a value fo r the money but traveled on a holiday weekend, to be expected. NO room service but they will bring you what you need. paid extra for a view and it was nice, not the falls but nice.

      Todd B
    • Two night getaway

      4.0
      Reviewed 04 September 2020

      Very clean hotel and staff was friendly. Close to everything in Niagara Falls. River view is nice to have but not a big deal if you don't. Pool area was clean and we'll maintained. I would stay here again.

      Richard G
    • I really enjoyed my stay at this hotel

      5.0
      Reviewed 31 August 2020

      The food at the restaurant was amazing. The staff was friendly and Tony the concierge made our Niagra experience worth wild. The room was extremely clean and the best part of all, we got cookies when we arrived. Couldn't have asked for a better experience, for a first time visit.

      joshuablumusic
    • Just OK with room for improvement

      3.0
      Reviewed 29 August 2020

      Although the check in process went smoothly, it was downhill from there. There was a very brief wait before check in. The check in agent greeted us warmly, answered all of our questions, gave us our warm cookies and bottles of water for being an HHonors status member and even looked for a room with a view without even asking. The basics were met - clean and quiet room and comfortable bed. We were notified ahead of time not to expect housekeeping but we could ask for supplies. Well, when we wanted to get new towels, we were very disappointed that they ran out and we would have to wait until morning when housekeeping came in to do laundry to get more. The pool was a disaster and COVID 19 protocols are not being enforced. There is a sign that there is a maximum of 20 people that can occupy the pool with a max of 5 per group. When I came down, I counted 37 people. Although not the hotel's fault per se, someone from the staff needs to enforce the rules. I saw security cameras in the pool area. Was security asleep at the job? When I came down later when there were less than 20 people, the pool water seemed very cloudy. Makes one wonder how often the pool is cleaned, filters changed and checked for cleanliness. Another area that needs monitoring is the elevators. Understandbly, there is a limit of 4 per elevator and it is not practical to build extra elevators. Perhaps a staff member or security guard could be stationed near the elevators at busy times as I witnessed arguments and near fist fights when people tried to ignore the 4 limit rule. The $15 parking fee seems excessive, as does the 7% marketing fee. It seems that this hotel is being booked to near capacity. If social distancing is not possible, perhaps the hotel can eithe use the money from parking, reduced housekeeping services and "marketing" fees to hire security to enforce the 20 limit max person pool rule and 4 person max elevator rule or not book to capacity. I'd even be fine if the hotel shut the pool down if people cannot follow simple rules. Would think twice if health and safety matter to you especially during COVID.

      ISPpilot
    • Clean hotel

      4.0
      Reviewed 20 August 2020

      Had a good stay very clean hotel however watch for the extra fees example parking fee of $15, state tax misc even though state tax was applied already, lodging tax and a destination fee. So what appeared as a good rate through TripAdvisor came out to be much more

      Lena732

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