Conrad Seoul

10 Gukjegeumyung-ro, Yeongdeungpo-gu,Seoul,Korea South

  • Experience World-class Service at Conrad Seoul

    Conrad Seoul Hotel is a popular choice amongst travelers in Seoul, whether exploring or just passing through. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. 24-hour room service, wheelchair accessible, daily housekeeping, 24-hour security, private check in/check out are there for guest's enjoyment. Designed for comfort, selected guestrooms offer television LCD/plasma screen, separate living room, internet access – wireless, internet access – wireless (complimentary), non smoking rooms to ensure a restful night. The hotel's peaceful atmosphere extends to its recreational facilities which include mini golf course, yoga room, hot tub, fitness center, sauna. Conrad Seoul Hotel is an excellent choice from which to explore Seoul or to simply relax and rejuvenate.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Childcare Service
  • reviews

    • 1 night only but RUINED by a RUDE hotel person on the phone"

      2.0
      Reviewed 05 February 2021

      Me, my wife and her colleague decided to find a place to stay in due to heavy snow storm and worried that we would get stuck outdoors due to the conditions so we decided to walk in and check in at conrad. however our stay was ruined with 1 phone call. Pressed "0" waited for awhile before they answer, upon answering the guy on the line told my wife that the team is busy now and they could not assist us and they were the wrong team/people to call, my wife asked the guy on the line if he can tell the FO team to call us back once they are not busy and his answer is NO! CALL THEM BACK IN 20min. After the conversation we mistakenly pressed zero again and the same guy answered the line and mentioned a RUDE word in korean (no need to mentioned specifically what he said as the call is mostlikely recorded so they can check it out what he said to us on the phone) 2nd thing, So after 20mins we called again and due to IRD is not available 24hrs we asked if there is a microwave or anything to heat up our food, their only answer was none and there is no service now and we (the guest) could just go cross the street which we could find a convenience store that we could go to. if upon check in, the least thing they could do as a courtesy is to inform us regarding the room service or other service related stuff. Maybe we didn't even have to call nor ask for this things and maybe we could avoid this on happening. We do understand that there is a COVID situation right now and you are short on manpower or the hotel service standard had to changed. however the answer and attitude of the team members on duty are not par nor near with your caliber as a famous 5star brand hotel. I am not writing this review for freebies, I am just giving my straight forward feedback on our stay which may happen to your future guest. But I do suggest to re-train them on how to handle this kind of situations so they can be more prepared if this things arises again. Bed & other room amenities = 4star (rain shower head need to be fixed) Guest Services/FO = 0 star Thank you and hope that things could be improve next time Best regards, John

      JohnO3159
    • Definitely not a place to take children - Arrogant staff

      1.0
      Reviewed 17 October 2020

      We visited on a Saturday evening around 5:30pm before the crowd. We ordered 4 portions with one female adult and two children, hoping to try out different dishes and thinking we would take out if we had food left over. When we asked for a take away box the staff told us that they dont allow take outs. As we did not know this in advance and the meals were $30+, we asked for foil or napkins we could just wrap the leftovers ourselves. Later, the staff noted that as there is some liquid in the to-go food, that they need to borrow containers from another Conrad restaurant. It was already apparent that this outlet does not offer take away services. After about 15 minutes, the Manager came back with the package but as he delivered it to us, it was clear that he was super annoyed and angry, talking down at us in an authoritative manner, as if trying to teach us a lesson. It is common for families with children to ask for take-away boxes, especially when a party of three (with two kids) order 4 portions. In other restaurants, the waitress would routinely mention that there is no take away if a party orders a large portion. We never asked for fancy takeaway boxes as we live very close and in fact come to the Conrad at least 2-3 times a week to visit the restaurants. It seems that they dont care to put up any signs or to inform patrons that there is no take away and it also seemed like children are not welcomed, as the Manager glared at the kids as if take aways were made at their request. All in all I am not sure that asking for a take away box or foil is such a disrespectful act that warrants the Manager taking us to a corner and scowling at us that they cannot inform each patron who walks in the door that there is no take away. This statement may be true, but most are business people or young adults on dates that may not want to take away to start with. Customers with children certainly have different needs as small children just cannot eat a large portion at a time and feel hungry quickly. Such a bad experience being talked down at by the manager for something we did not ask for (getting formal take away boxes from another Conrad venue) in such an authoritative manner.

      familytraveler4to6
    • Love it so much

      5.0
      Reviewed 07 September 2020

      I almost forgotten to write a review for this hotel. The location is great as its connected to a train station which is linked via IFC mall. The front desk team were very courteous as they will acknowledge me from far when the check in queue was long. Room was not ready upon check in but the team texted me when it was ready. Concierge was very helpful. They handled our queries patiently and recommended few places to go in the city as I didnt actually studied on the location. Breakfast was great and service was excellent! Some of my friend said the hotel is far from the tourist area. For me, distance is not an issue because its very convenient by train. Most importantly is the service from the team! Thank you so much for your great hospitality!

      LYunn
    • Fabulous Service and Luxury Hotel

      5.0
      Reviewed 21 June 2020

      We stayed as a family for 3 nights at the Conrad Seoul during mid-October 2019 for our first trip to Korea, pass through Jeju and Busan, before arriving in Seoul. This was our final hotel stay before departure and it turned out to be the best! Firstly, HUGE thanks to Dayane (Director of Rooms) for her perfect arrangements for our stay and facilitating the welcome amenities/family photos really made our special occasion very memorable. Upon arrival, we were warmly greeted at the front desk by Andy (FO Assist. Manger) and checked in efficiently via the elite member line. Andy kindly escorted us to our room and introduced us to all the features of the hotel. We stayed in a specious Grand King Corner Suite, overlooking the Han River and the room was stunning. It was spotless clean, perfectly laid out and very comfortable. As a Hilton Diamond member, we had access to the Executive Lounge, which was large and spacious with different views of the City skyline. Bella at the Lounge was very friendly, providing maps and directions of different city attractions, and offering any assistance that we needed. We did our own research instead taking tours in Seoul and therefore, I had to visit Concierge several times during my stay for guidance. HaeRi at Concierge was delightful in providing advice to me, on multiple occasions, especially on the best ways to get to Nami Island and see the spectacular autumn foliage. She was also quick and helpful in hailing taxis for us, or guiding us to the subway station in the IFC next door, which was connected with Conrad Seoul. The hotel also has a nice swimming pool and gym that contains a broader range of modern equipment than most other hotels. Eight months have passed and many changes have happened since our stay, but I can still clearly recall the memorable stay and people that I had the pleasure of interacting with last year. The only downside of our stay is that we unfortunately could not stay for longer! We have stayed in almost all the Conrad hotels in Asia Pacific, including Maldives, and Conrad Seoul honestly ranks in our top pick basket. All Conrad hotels are beautiful, but what makes the difference is really the quality staff and the superior attentive services that they deliver for guests. I'm sure I will be coming back to Seoul in the future, either for work or personal reasons, and undoubtedly staying again at the Conrad Seoul. Sijia

      Sijia22
    • 4.5 stars

      5.0
      Reviewed 24 May 2020

      I stayed at the Conrad Hilton Seoul on a free night certificate from my credit card. We saw Jacklyn (sp?) at the front desk a few times during our stay, and she was always super-helpful and efficient. As Diamond, I had been hoping for a suite upgrade but was instead given a simple premium room upgrade to the 27th floor overlooking the river. Room was well-appointed and comfortable, and the bathroom was nice enough, but there was only one desk chair in the sitting area. The hotel offers Diamonds access to the executive lounge, even on free night certs. My wife and I also received free breakfast at the 2nd floor buffet restaurant. (The Le Meridien in Gangnam offers Gold members a free night in a suite, but without breakfast. Hilton with Diamond offers free breakfast. So, in my opinion, Le Meridien beats out the Conrad Hilton on free night certs, but barely.) The Conrad Hilton would be able to make up for the slight shortcoming with a warm breakfast but unfortunately, the breakfast is cold. All the hot foods are cold.If there is any easy straightforward improvement that can be made, it's to make the hot foods much warmer. The mall downstairs is decent, but not outstanding. It has just enough to keep one busy for a 1/2 day. Overall, of course, this was a free night cert, so I'll bump a 4.5 star stay to 5 stars.

      Chih H

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