Comfort Suites Webster

16931 N. Texas Ave,Webster,United States

  • Experience World-class Service at Comfort Suites Webster

    Comfort Suites near NASA - Clear Lake is perfectly located for both business and leisure guests in Webster (TX). The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour front desk, facilities for disabled guests, express check-in/check-out, Wi-Fi in public areas, car park are on the list of things guests can enjoy. Designed for comfort, selected guestrooms offer television LCD/plasma screen, air conditioning, heating, desk, iPod docking station to ensure a restful night. Entertain the hotel's recreational facilities, including hot tub, fitness center, indoor pool. For reliable service and professional staff, Comfort Suites near NASA - Clear Lake caters to your needs.

    Amenities

    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
  • reviews

    • Excellent

      5.0
      Reviewed 29 August 2019

      The Comfort Suites Near Nasa Clear Lake was excellent. The bed was one of the best that i have slept on in a hotel. The room was clean and had almost instant hot water in the shower. The staff was very accommodating.

      HNBISOFF
    • Nice Place

      4.0
      Reviewed 26 August 2019

      We are locals who stayed here for a few days during floor refinishing in our home. We chose it in spite of some of the reviews because of the location to highways & restaurants, the price, and the fact that they were pet friendly in case we needed that amenity. Check in was easy, every employee we interacted with was friendly and professional, and the room met our needs and expectations. The beds were really comfortable, the suite was extremely clean, the linens & towels were spotless & in great condition. The breakfast was varied, but the quality was just okay. The staff was more than able to accommodate several changes in our reservation with no problem or attitude. We would stay here again.

      bluejersey53
    • Unprofessional staff, unclean, worse management

      1.0
      Reviewed 05 August 2019

      We checked in in this place for two rooms over a week in July due to construction and remodeling in our house. The staff was rude and unprofessional. The management took it upon themselves to comment on my wife's review about the hotel, by personally attacking and discussing how undisciplined our children were, rather than make a correction on their staff's repeated failures to simply be decent and professional people. Clearly the management would rather rip the guests and their children, with several completely untrue statements. If management wants to escalate this, I will be happy to including the lobby video that contradicts you completely where it was late, kids were sitting down, and there was only one patron or maybe a friend of the clerk, where they wanted to continue idle chatter and gossip while we waited to check in for them to be finished with their conversation that I had zero interest in hearing. As my wife stated, the conditions of the room were unclean and so were the common areas which had air freshener plug ins to hide the smell. That was a fair assessment in her review because it was true. Defending the condition in your response by stating that you are in the process of putting in new carpet is a falsehood until it is actualized. We stayed another week at another nearby hotel, spending an extra $50 per night and had zero issues. We loved our stay, the staff, and the other hotel met all our expectations. We are seasoned business and family travelers. I have reported the management response to my wife's review as inappropriate. There is so much more I would love to say, but you antagonizing your guests in person and on the internet is plenty indictment against you.

      michaelnT5580UE
    • Worst hotel ever

      1.0
      Reviewed 20 July 2019

      We checked in in this place for 6 nights from July 14 to 20yh dur to construction and remolding in our house. The second we walked in, the blunt receptionist started complaining about how many people are going to stay in the room, and then she started saying that our kids will run and misbehave. She even was trying to keep us in the first floor, and when I said that I dont mind using the elevator, she said make sure your kids dont run, I said my kids are well behaved. Then she started yelling at the kids if they move even we hadnt finished the checking yet. The kids were acting as any other kid that excited to go to a new place. When I was going to the elevator. I heard her talking about us to another costumer! I tried to cancel the reservation, but I wasnt able to since I booked via a third party. I was able to cancel the one night on Friday night, so I did. I knew from the beginning that we wont have a pleasant experience because It says that first impression say it all! If this the attitude of the receptionist, what I can rate this hotel beside zero star. The next day, after we came back around 3 pm, both keys room were not working, so the house keeper let us in, I went downstairs to deal with another rude employee that didnt even explain why our keys were locked. I feel that someone working there was missing up with us. We went to the pool, it was the coldest pool ever! The kids started shaking after few minutes, so we moved to the hot tube which was super hot for them. There were no towels when we get there, but the house keeper brought some before we left the area. The place is certainly unclean ( you should smell the carpet in the room, I wonder when last time they vacuum). Every time we walked to the breakfast area we feel negative vibes (breakfast was very limited though). The receptionist that unwelcome us during checking in kept starring at us all the time which made me uncomfortable. Horrible experience. I wont recommend this place to anyone.

      travelermomus
    • Comfortable Suite

      4.0
      Reviewed 09 July 2019

      Convenient location, friendly staff, comfortable and quiet room. We did not eat breakfast at the hotel. The room was spacious and clean. The bed was very comfortable. Overall it was a very nice stay, and I would stay here again.

      315amyl

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