Castle Hilo Hawaiian Hotel

71 Banyan Drive,Hilo,United States

  • Experience World-class Service at Castle Hilo Hawaiian Hotel

    Castle Hilo Hawaiian Hotel is a popular choice amongst travelers in Hawaii The Big Island, whether exploring or just passing through. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. To be found at the hotel are 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park, family room. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, linens, mirror, sofa, towels. The hotel's peaceful atmosphere extends to its recreational facilities which include golf course (within 3 km), outdoor pool. Castle Hilo Hawaiian Hotel is an excellent choice from which to explore Hawaii The Big Island or to simply relax and rejuvenate.


    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
  • reviews

    • Favorite Place to Stay

      Reviewed 02 October 2019

      My 'ohana and I have been staying here for as long as I can remember. Each time, we are greeted with aloha and everyone is so kind! The hotel itself is a little older but we like the simplicity of it and we have no complaints. We thoroughly enjoyed the new lobby area as we watched it get a makeover on social media. We like that the Queen's Court opens early as my hubby and I are early risers and get to see Hilo awaken while having coffee and a delicious breakfast. We miss Hilo already and are making plans to visit again soon!

    • Nice Stay

      Reviewed 29 September 2019

      We stayed at Castle Hilo for three nights while visiting the island. Loved the view from our room, which faced Coconut Island. The locations was perfect for getting around and visiting Volcano National Park, Rainbow Falls, Isaac Hale Park, the lave tube at Kamana Caves, and other sites. The hotel is older and the room was very basic. The tub did not drain while taking a shower and water backed up. On one day towels placed on the floor weren't replaced. The air conditioner unit was very loud, but kept the room cool. There seemed to be some sort of construction going on which started around 7 am. There was a daily service fee which we knew about when bookig. The happy hour offered on Monday-Thursday was great. It does get very busy. Overall, I would recommend the hotel to stay for a few nights.

    • Not satisfied

      Reviewed 24 September 2019

      The Hawaiian Hilo Hotel is good at first sight. But only on the first one. They charged (No hint during booking) for WiFi, newspaper (I never got one ), Gym - where no one told us, no signs to find it. Extremely expensive charge for breakfast for 2 50$ plus service charge. They want 12$ for nothing because its Buffet. Rooms are.ok. Bathroom will be offered in Ocean view rooms as with tube but the tube was about 120cm kidding me ? A/C blows directly on the bed that was quite unbearable. In the bathroom is vermin. No shower gel. No glasses or plastic cups brushing teeth with which cup ? Curd soap for shower gel. Hotel look rather rustic. Should be renovated. Reception unprofessional. Room (last day) was not cleaned and no beds made. Housekeeping claims the NO Service Sign was at the door which is definitely a lie. Overall quality and price are not right. After my complaint the manager had no desire to talk to me. He can give himself the usual blah-blah after reading this. Hotel might be cheap but we do not recommend it.

    • Relaxing

      Reviewed 23 September 2019

      We only stay at this hotel for one night as we went to the big island for a day trip but what a lovely setting.We enjoyed a lovely meal downstairs followed but a lovely breakfast the next morning very reasonable priced .Our only mistake was that we didnt stay there longer,our next visit to the island will be a lot longer Iam sure of that

    • No supprises

      Reviewed 20 September 2019

      The Hilo Hotel is old, need renovations, but clean.We, my daughter and I, were not supprised.We had reviewed the comments on trip advisor and it was as described. Employees at the hotel were polite , the service and the quality of the food were good at the bar.It was rated 2.5 stars and it is well rated. Claude P Tremblay


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