Best Western at OHare

10300 West Higgins Road,Rosemont,United States

  • Experience World-class Service at Best Western at OHare

    Located 5 minutes from Chicago O’Hare International Airport and 20 minutes from downtown Chicago, this hotel is 100% smoke-free and offers free airport shuttle services and complimentary daily breakfast. Free WiFi is available. Each room at Best Western at O’Hare features a microwave, refrigerator and coffee maker. Room service is available for guests to use at their convenience. Pine Grove Restaurant is located on-site and offers traditional American cuisine for breakfast, lunch and dinner. A lounge bar, business center and 24-hour gym are on-site at Best Western at O'Hare. The property offers free parking The Stephens Convention Center is a 5-minute drive from Best Western at O'Hare. Allstate Arena is 3 miles away.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
    • Casino
  • reviews

    • The most unpleasant stay at the hotel

      1.0
      Reviewed 02 September 2019

      I am currently staying at the hotel and have experienced the most unwelcomed and uncomfortable stay. My room was not cleaned yesterday and when I called the front desk i was told to talk to someone in morning as the overnight staff wasn't aware of cleaning details. We asked for some clean towels which we were denied of at first but later a housekeeping person came to hand over. When I called in the morning, i was clearly told that since i didn't answer the phone, my room was not cleaned. It was expected that room should be cleaned automatically as that's exactly how it worked with our 2nd room. No one called to confirm but room was cleaned.Later she called herself and started accusing us that have we taken pictures of the uncleaned room. I don't understand why I have to take pictures to prove room was not cleaned. I don't see any good reason why a customer would lie that room wasn't cleaned. And if this is what usually happens and hotel has experienced such guests, front desk should have come right away to check when we called during late evening to complain. After few minutes I called back the front desk and asked her to do some explaining. She said she wouldn't talk to me. She doesn't want to talk me. I was speechless. Is this the Best Westerns standard to talk to the customer. I wasn't swearing or yelling. I was definitely angry but still my tone was controlled. This attitude is totally unacceptable, front desk needs to learn to hear customers problem. Name of the front desk agent is Jessica. She needs some good training to deal with the customers. I often book BW for my vacation stays and needleas to stay the company just lost one of it's loyal customers.

      ASHISH P
    • Erica is awesome

      5.0
      Reviewed 30 August 2019

      Erica is awesome she helped us navigate Chicago and she made are stay at the hotel great. All of the staff we encountered were very helpful and friendly. Housekeeping gets five stars. Your staff at breakfast also get five stars.

      51james61
    • This place is a dump and probably not legal

      1.0
      Reviewed 27 August 2019

      I should have known when the floor felt greasy when I entered my room. But, I assumed they used the wrong cleaner. It seemed OK and we settled in, plugging in our chargers. None of the outlets worked. To their credit, they sent maintenance. Power strip to the wall fixed the issue, which was probably an improperly wired bedside outlet. While in bed I notice the ceiling sprinkler did not have the usual escutcheon, it was a slit in the ceiling with a sprinkler sticking out. Weird. When I was ready to sleep I pulled the covers back and saw a long, black curly hair. We are all blonde. So, I called the desk and asked for a bed change. No housekeeping was on duty, so I had to change rooms. Of course, I had to go down myself and get a key. The next room seemed passable, clean and workable. We were so tired so we went to sleep. The next morning I noticed another missing escutcheon but this time, it was painted over with stucco. I doubt any self respecting fire marshall would have passed these rooms. Then the elevator was treacherous, no certificate in there either, so one wonders if it is even inspected? Breakfast was fine except they were out of eggs, they had not been delivered yet. While the staff was friendly and did their best, I would avoid this if you have a choice!

      Ms_Ivy
    • Great overnight stay

      4.0
      Reviewed 25 August 2019

      We stayed here overnight and it was a really great place. Our room was very spacious and we slept well on the bed. The shuttle service to the hotel is great and it was pretty easy to find the pickup point after calling the hotel to ask. The staff were very friendly and helpful with our questions and even hooked us up with some toothpaste which we'd forgotten. The breakfast left a little to be desired but otherwise a really good airport hotel. Also far enough away from the airport so as the noise doesn't really bother you.

      Shane G
    • Need Better Directions for VAN

      3.0
      Reviewed 17 August 2019

      Hotel is near O Hare so that is good. Fair price! However, the communication about where to pick up van on return was very poor. Lisa, the person who answered phone was making excuses about why the van was not coming and when asked to describe where the pick zone would be just wasn't clear. 2 suggestions: HAve all employees who will be helping travels ride the van and understand where to be picked up. 2. Provide a writeen desription and diagram of where to pick up vans. Thanks

      tosamike7425

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