Bay Gardens Hotel

Castries P.O. Box 1892, St Lucia,Gros Islet,Saint Lucia

  • Experience World-class Service at Bay Gardens Hotel

    Bay Gardens Hotel is a popular choice amongst travelers in Castries, whether exploring or just passing through. Both business travelers and tourists can enjoy the hotel's facilities and services. Free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, room service are just some of the facilities on offer. All rooms are designed and decorated to make guests feel right at home, and some rooms come with air conditioning, balcony/terrace, telephone, satellite/cable TV, kitchenette. The hotel's peaceful atmosphere extends to its recreational facilities which include outdoor pool, table tennis, garden, games room. A welcoming atmosphere and excellent service are what you can expect during your stay at Bay Gardens Hotel.


    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Casino
    • Childcare Service
  • anchor link
  • anchor link


    • Terrible Experience

      Reviewed 01 July 2019

      This hotel is well situated in a nice neighbourhood. Its not bad for business travel, but I dont recommend bringing a family here. Our stay in May was extremely disappointing. The carpet in our room was filthy, and our very average room faced an ugly wall (see photos). Worse than this was the most horrible, dangerous shower we have ever experienced, and we have lived and traveled all over the world. The shower ran first freezing cold, then seconds later boiling hot. We were scalded several times on this shower; there was no bathtub. We were very lucky our daughter was not badly burned. Our complaint to the front desk was ignored. The housekeeping supervisor walked into our room one day without knocking, despite the Do not Disturb sign on the door. Housekeeping and front door staff are very nice and helpful. Restaurant staff is friendly; food could be better. Beds are comfortable. The punchline is that we were charged an insulting $20,000 pesos per day for our daughter! We were not told this at booking. So, in addition to the filthy carpet, terrible view, lack of privacy and killer shower, we were charged a completely unnecessary surcharge.

    • A home for your bussiness at Santiago

      Reviewed 04 June 2019

      A very well located hotel around Providencia, plenty of bussiness and entertainment attractions. Even with minor issues,the top administration is close to supervise the best solutions and take care of every aspect of a good stay. Is actually like being at home during your pleasure, work or bussiness trips.

    • Lovely staff

      Reviewed 03 April 2019

      Clean hotel and very friendly, professional English speaking staff, which was greatly appreciated. Room were roomy but the bathroom was too small. We had trouble with our room keys having to have them replaced often. We also had electrical issues. Very hard to charge mobile devices. Trouble also with the toilet- had to wait 20 minutes between flushes. Breakfast was terrible not worth the time. But I do want to thank the lovely staff member Isadora. She was extremely helpful and kind.

    • Perfect location and great rooms

      Reviewed 15 January 2019

      Rooms are really huge, with a great bed, desk chairs, very good hdtv, restroom is big and with high quality towels. Very clean. Breakfast is very good. Service is average. The lobby area is nice, but it needs more sitting place.

      Mariano B
    • Comfortable and well located

      Reviewed 26 May 2018

      Located in the rich neighbourhood of Providencia, near metro, lots of shopping and dinning options. 15 minutes walk to the Costanera skyscraper and mall. Rooms are comfortable and well furnished, with full minibar and kettle. Some are larger than others. The breakfast is fine although not in par with other known four stars hotels. The gym is also open to outside clients, so choose your time when there are less clients, and bring a towel and water, as there is none there. Overall helpful staff and a nice stay. The pool is inside and is very small, don't count on doing lengths. It's a bit noisy from the street, so if you are like me, ask for a room far from the street.


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