Astara Hotel Balikpapan

Balikpapan Superblock, Jalan Sudirman, No. 47,Balikpapan,Indonesia

  • Experience World-class Service at Astara Hotel Balikpapan

    Featuring free WiFi and an outdoor pool, Astara Hotel Balikpapan offers accommodation in Balikpapan. Guests can dine at AQVA Restaurant or have fun at the AQUAboom water park. Free private parking is available on site. An array of shopping malls can be found in the surrounding area. Every room at this hotel is air conditioned and has a flat-screen TV. Certain units feature a seating area where you can relax. Views of the sea, pool or city are featured in certain rooms. For your comfort, you will find slippers and free toiletries. You will find a 24-hour front desk and luggage storage at the property. Airport transfer is available with an additional charge. The nearest airport is Sepinggan Airport, 4 km from Astara Hotel Balikpapan.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Business Center
    • Breakfast
    • Childcare Service
    • Lounge
  • reviews

    • Hotel for family

      4.0
      Reviewed 26 August 2019

      This hotel are suitable for family. Hotel with nice pool and waterboom, attach to mall, best location in town. Room a little bit small for four stars hotel. A little bit confused about the hotel lobby, that you need to level 7 for hotel area. Staff are great. Water drain in bathroom are pathetic, its flooded all around the bathroom.

      ibrahim_lubis
    • Good Location

      4.0
      Reviewed 28 June 2019

      Stay 2 night here and i have a good stay. Clean room with comfort bed. Good location with connecting shopping mall in Balikpapan Square Block. Easy to find food and you can shop around. Food need to improve, especially the variety of the menu and taste just average.

      LianSetiani
    • Improve your services

      3.0
      Reviewed 21 June 2019

      Spending 3 nights at this hotel, location is good, attached to Shopping malls, close to the beach, But this hotel needs to improve and plan more trainings for their employee to improve their employees performance, Drill the employee that services is their number one goals, For the last 3 days during breakfast, the girl at the egg station has the most terrible face ever, as if she is forced to work there, no smile, no sound, nothing, even I scream thank you to her,

      ferriyandip
    • Good Customer service, lack of facilities

      4.0
      Reviewed 09 June 2019

      I was staying in Astara Aeropolis Hotel for 4 days. Upon arrival, the check in counter at the hotel is cramped and filled with lots of people. This is due to the festive season. But the customer service staff at the check in counter were always smiling and patient. When I was in my room, the wifi had connecting issue and there was no instruction given on how to function the TV as well. The shower area water drainage was blocked but the staff was patient to get all fixed up. This hotel is great for family but not for anyone looking for facilities. The Swimming pool is more of a public pool. The place is open to the public. The dinning area is too small for a hotel that attracts family. But I must thank Mr. Erik, he is one of the best service duty manager that I had ever come across in all the hotels that I had stayed in Indonesia. He took the trouble to service you at his best and came to the room personally to ensure that everything run well for me. The company should treasure this manager. He deserved to be promoted so that he could lead more people to give quality service like him.

      toucan888
    • Not a family friendly especially with kids

      3.0
      Reviewed 07 June 2019

      I have a daughter that only 2 years old and can play just in kids pool for free and must pay for facility i don't use. I hope this place correct their term and condition. Their breakfast is so2 and on high season their staff is so low that customer must cook for themselves

      honghong87

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