Abbey Hotel Donegal

The Diamond,Donegal,Ireland

  • Experience World-class Service at Abbey Hotel Donegal

    Located on the main square of the beautiful coastal town of Donegal, the 3-star Abbey Hotel is located right next to Donegal Castle. The hotel offers free Wi-Fi throughout the hotel, free parking and a restaurant using fresh, Irish produce. Comfortable bedrooms each feature a flat-screen TV, telephone and individual private bathroom. Most rooms also overlook Donegal Bay and the River Eske. The hotel restaurant, The Market House, has a menu of excellent international cuisine. Guests can dine in a room full of character, and drink from the wide selection of champagnes, wines and craft or traditional beers. The Food Hall also offers light snacks and lunches. The Abbey Bar, with its unique 2-tier interior design, offers regular entertainment with music almost every night of the year. Guests have complimentary use of the leisure centre facilities next door at Central Hotel, including a pool, spa bath, steam room and gym. The small harbour town of Donegal lies at the heart of County Donegal. It boasts many fine restaurants and as many as 21 bars in the ‘Diamond’ (the town centre), on the hotel doorstep.

    Amenities

    • Fitness Facility
    • Internet
    • Parking
    • Pets Allowed
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Breakfast
    • Childcare Service
  • reviews

    • Staff need to have hospitality training!

      2.0
      Reviewed 11 September 2019

      I stayed for two nights on an active retirement package with breakfast and dinner included which was a great package and price. The room was tucked around lots of corridors on the 1st floor overlooking a pleasant terrace with a view of the river it was very clean although furniture was tired and dark, bathroom was okay and again nice and clean. The 1st night it was a little chilly and heating wasnt on, the 2nd night heating was on full blast and thermostat on radiators didnt work so room was quite hot despite windows being opened. Dinner and breakfast was included in my package and the restaurant is pleasant and nicely decorated and the food was lovely. However the staff seriously lack any warmth or friendliness! and one waiter seemed to be constantly scowling and I overheard him being quite rude and dismissive to other diners! The staff lack basic hospitality skills of being welcoming and approachable and seemed weary of guests and were quite dismissive towards guests which was very disappointing. I was surprised as usually Donegal people are very friendly! When I checked out the receptionist was cutting out little cards from a sheet of paper and continued with this task and chatting to another colleague leaving me standing there waiting!! She took my card payment whilst still continuing to cut out her cards and eventually then wished me a good journey! And had I not been in a hurry to get to a morning meeting I would have pointed this rudeness out to her! Usually reception staff will always ask was everything alright for you regarding your stay but this lady was far too busy cutting up her little cards!! There also isnt a car park but there is a public car park just down the street which is only 30 cent per hour or 2.70 per day till 18:00hrs Such a pity that the staff let this hotel down! I guess that the hotel attracts lots of overseas visitors and coach parties the staff dont have to try very hard or maybe as the season was coming to an end they were fed up trying!

      franniep
    • Served purpose

      3.0
      Reviewed 07 September 2019

      Doesn't look much from outside. Once inside thought it looked very nice indeed. Had our lunch. Mine was an excellent veg soup and beef stir fry. Unfortunately my wife and sister in law didn't particularly enjoy their burger or chicken. Thought they were a bit dry. But for that I'd have given it more than 3

      143drewr
    • One to avoid. Rough and ready

      1.0
      Reviewed 06 September 2019

      Stayed Wednesday 4th September, 4 people 2 rooms, one night. . Receptionist was sullen and unfriendly. It felt like we were a chore for her. The room key was virtually impossible to use. It took us ages to get into our room. We even ended up helping an elderly lady who was having difficulty getting into her room also. The room was dated shabby with loose wallpaper on walls and ceiling, and it was very dirty in places, especially behind lockers and on walls. (we pulled out locker trying to find plug points). . When looking for non existent plug points we even found a used tooth pick on the floor.There were NO extra plug points available for charging phones or laptop. We ended up unplugging the TV as there was only one (in use ) plug point in the whole room. There was a tablet in the room that didn't work so we had to ring down to reception for the wifi password. The window view was depressing and the windows were filthy. And to make matters worse, the bed was hard and uncomfortable. If the bed had been comfortable I think we'd have got over the other faults, but the bed was hard and harsh. No intention of ever coming back....and my advice...find somewhere else to stay. It was expensive at 104 per night with breakfast an extra 12. We didn't pay for breakfast but went across the road to the Blueberry for breakfast and it was fantastic. Definitely one to avoid.

      Debbie B
    • Avoid at all costs!!!

      1.0
      Reviewed 29 August 2019

      After a wonderful trip up along the wild atlantic way myself and my partner were looking forward to our last night, Sunday July 21st, where we would be staying at the Abbey Hotel. It was the most expensive hotel we had booked and we expected it to be a bit of a treat for our last night. We could not have been more wrong. We arrived at 1pm and were told check in wasn't until 3.30pm. This wasn't a problem. We were going to put our bags back in the car but we were told by one of the receptionists that there was a room where we could leave our bags where we understandably assumed they would be safe because she could see people entering/exiting. So we left our bags and went off to explore the town a bit. When we arrived back at the hotel at 3.30pm we were told our room wasn't ready. Again this wasn't a problem so we went to the carpark to put a ticket on the car for Monday morning. I got a call to say the room was ready so we went back up to the hotel and when we went in to collect our bags my partners bag was missing. When we informed one receptionist she asked what colour it was and then left the room and then when we informed a second receptionist she said she hadn't been in the room all day and walked out also. I followed her out to reception to try to rectify the issue and was handed the telephone by a third receptionist. There was a lady on the phone who thankfully had called the hotel at that moment to explain that her group had accidently took the bag and they were in Derry. I took her number and she asked if I could pick up the bag in Derry. I had had a drink at this stage so couldn't drive. I asked if I could call her back because I wanted to see if the receptionists had any idea what to do. No apology was offered at this stage instead I was told "don't panic we'll get it back". I was informed that the manager had been called and a taxi would probably be sent to pick it up. One of the receptionists took the number for the lady who had the bag and told me they would call her once the manager arrived. We went up to our room. I called reception from our room and asked to be updated when the manager arrived and was told they would call me as soon as they knew what was happening. I rang the lady with the bag and told her to expect a call from the hotel to drop the bag off somewhere in Derry. She text me at 4.30pm to tell me that she had dropped the bag off and a taxi was being organised. I had expected to at least get a call from the manager to reassure us that the situation was under control. We didn't hear from the manager at all. I heard nothing from reception until I rang again at around 5.15pm and at that point I was told that the bag was being collected by a member of staff. We continued to wait and at 7pm we checked with reception where a new receptionist was working and were told the bag was still not there. I asked to be called when the bag arrived as we were going out for dinner. We got a call around 7.30pm to say the bag arrived so my partner went to get it as he didn't want to leave it in reception again. After dinner we returned to the room. It was very hot but if we opened the window there was a very loud extraction unit outside. I called reception to complain about the noise and was told it turned off at 9pm. I asked when it starts back up in the morning and was told 7am so I asked could we switch rooms. After a few minutes reception called back and I was told there was a room available so we went down to reception and were assured that we were being put into a quiet room. We arrived into our new room and I could smell beer in the room and found 2 half full cans in the bin in the room. This left me doubting the cleanliness of the room so I again called reception at 9.15pm to ensure the room had been cleaned. The receptionist assured me it was and said she would personally be up to change the bin in 10 minutes so to wait for her to get there. We waited untill 10pm and then I emptied the bin myself and took the bag down to reception myself. When we returned to the hotel at around 11pm the music from the bar could be heard in our room. So much for a quiet room! When we came to reception to check out at midday today the receptionist informed me she had been looking for me to offer us a free breakfast. We were not difficult to find considering the reception staff knew which room we were in and knew my phone number. We were offered lunch or a coffee which I declined because at this stage we just wanted to go home. After 3 weeks of back and forth mails to the hotel to request a refund and getting nowhere I finally got a refund from booking.com. The hotel said they didn't sanction refunds but would give me a free two night stay (as if I would ever want to go back after the service the first time around!!!!) I would not recommend this place to my worst enemy!

      foxydub21
    • The Abbey Hotel. - Eeh

      1.0
      Reviewed 21 August 2019

      We stayed at The Abbey Hotel in Donegal, on Saturday, August 17, 2019. We were unsatisfied with the property. First, the hotel room had a terrible smell, almost sickening. I don't know what it was but it was awful.Second, the noise during the middle of the night was ridiculous. We were in room 216 and the swinging door outside our room slammed every time someone came through it. This was happening around 3 am in the middle of the night along with loud drunk people coming through there. Quite disturbing.There was only one outlet in the whole room, in the corner between the bed and window. Makes it very difficult to use a hair dryer, phone charger, etc. No outlets in bathroom at all. The hotel is old, not charming old, just old. The smell in the room was the worst part. For the price that we paid for this room we would have expected at least a little more, maybe even the room not to smell foul. Thankfully we only had a one night stay otherwise we would have had to move hotels. I would not recommend staying there at all. Therefore, I would not at all recommend your property to anyone staying the Donegal area and I will so review this on Tripadvisor. Robin Brady

      Robbrady129

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